Financial Counseling Representative
About The Position
R1 is a healthcare revenue cycle company that combines technology and professional expertise to support hospitals, health systems, and medical groups. The Financial Counseling Representative helps patients navigate insurance coverage, financial responsibility, and payment solutions at LifePoint Northern Alabama Medical Center in Florence, Alabama. The role involves explaining insurance benefits and out-of-pocket costs, discussing payment options and financial assistance, assisting with Medicaid and financial assistance applications, and maintaining accurate records. Representatives work with care teams and revenue cycle departments while providing compassionate support during sensitive financial situations. The position is on-site and scheduled Monday through Friday, 8:00 a.m. to 4:30 p.m.
Requirements
- Exceptional customer service experience, communication skills, and interpersonal skills.
- Demonstrate compassion, empathy, and patience when supporting patients, clients, and team members.
- Ability to explain financial and insurance concepts clearly.
- Ability to multitask and prioritize quickly with high attention to detail.
- Professionalism when handling sensitive financial conversations.
- High school diploma or GED.
Responsibilities
- Help patients understand insurance benefits and out-of-pocket costs.
- Meet with patients to discuss payment options and financial assistance programs.
- Verify insurance eligibility and clearly explain benefits.
- Assist with Medicaid and financial assistance applications.
- Build trust with patients during stressful financial situations.
- Collaborate with care teams and revenue cycle departments.
- Maintain accurate documentation across multiple systems.
Benefits
- Competitive benefits package.
- Opportunity for growth within R1.
- Professional learning and career development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
