Financial Counseling Representative

R1 RCM•Pasco, WA

5d•$19 - $25•Onsite

About The Position

The Financial Counseling Representative supports patients with the financial aspects of healthcare, helping them navigate insurance coverage, financial responsibility, and payment solutions. The role provides guidance on insurance benefits and out-of-pocket costs, discusses payment options and financial assistance programs, verifies eligibility, and assists with Medicaid and financial assistance applications. The representative builds trust with patients during stressful financial situations, collaborates with care teams and revenue cycle departments, and maintains accurate documentation across multiple systems. The position is on-site at LifePoint Lourdes Health in Pasco, Washington, with a Monday through Friday schedule from 8:00 a.m. to 4:30 p.m. It offers experience in healthcare financial counseling and revenue cycle, exposure to insurance, Medicaid, and detailed intakes, and opportunities for growth within R1.

Requirements

Exceptional customer service experience, communication skills, and interpersonal skills.
Genuine compassion, empathy, and patience when supporting patients, clients, and team members.
Ability to explain financial and insurance concepts clearly.
Ability to multitask and prioritize quickly with high attention to detail.
Professionalism when having sensitive financial conversations.
High school diploma or GED.

Responsibilities

Help patients understand insurance benefits and out-of-pocket costs.
Meet with patients to discuss payment options and financial assistance programs.
Verify insurance eligibility and explain benefits clearly.
Assist with Medicaid and financial assistance applications.
Build trust with patients during stressful financial situations.
Collaborate with care teams and revenue cycle departments.
Maintain accurate documentation across multiple systems.