Team Lead, Dock - Mesa

DSV•Mesa, AZ

About The Position

The Team Lead coordinates and oversees assigned daily operational activities under the direction of the Operations Supervisor. The role oversees associates responsible for warehousing, receiving, and shipping, supporting the company’s service, cost, performance, safety, and quality objectives. The Team Lead mentors and trains associates, coordinates dock and warehouse work, supports customer service and quality control, and helps ensure compliance with operating procedures and safety requirements. The role involves directing warehouse work teams, helping implement schedules and assign work, and assisting with labor and production records. The Team Lead may also perform clerical, administrative, maintenance, and other tasks assigned by site management. Work may include evenings, weekends, and overtime as business needs require.

Requirements

High school diploma or GED.
At least 1 year of experience in a logistics, distribution, or relevant environment.
Ability to operate material-handling equipment (MHE).
Satisfactory completion of a forklift training program.
Basic computer skills, including use of RF scanners and WMS functions.
English reading, writing, and verbal communication skills.
Basic to intermediate mathematical skills for verifying product quantities, counting inventory, and related duties.
Strong attention to detail and accuracy, with the ability to complete tasks in a timely manner.
Ability to perform duties with minimal supervision or guidance.
Ability to communicate effectively and respectfully with all levels of the organization.
Ability to adapt to change and work in a stimulating, fast-paced environment.
Ability to work in unregulated warehouse temperatures that may range from mild to moderate during warmer and colder months.
Ability to work evenings and weekends as needed and overtime as dictated by business needs.
Maintain an active forklift certification.

Nice To Haves

2–4 years of experience in a warehouse, logistics, or distribution environment.
2–4 years of proven forklift experience.
Current or prior MHE certification.

Responsibilities

Mentor and train new and existing associates in distribution activities and current Standard Operating Procedures, including shipping, receiving, picking, and quality control.
Assist with forklift operation and certification for associates.
Coordinate unloading inbound shipments, stacking product, and picking and staging outbound shipments; verify paperwork and product counts with drivers.
Load orders accurately according to designated doors and trailers, process shipping and receiving functions according to procedures, and research discrepancies.
Communicate professionally with customers by phone, electronically, or in person, and prepare activity reports for site management.
Use required documentation to verify that products and orders are received, shipped, and picked correctly; report damage or discrepancies; stack, package, shrink-wrap, and label products.
Report inconsistencies and problems to the Operations Supervisor or Operations Manager and participate in quality meetings.
Follow applicable ISO standards, safety protocols, OSHA/MSDS standards, Standard Operating Procedures, and company and site policies; maintain a clean and orderly warehouse and work area.
Direct the warehouse work team to achieve objectives; assist associates and temporary labor with productivity sheets and accurate production and payroll-hour records.
Assist the Supervisor with staffing levels, work schedules, effective work assignments, and ensuring associates follow product quality procedures.
Participate in department and safety meetings and initiate or recommend action to address product, process, or quality-system nonconformities; promptly notify the Quality Department of nonconformities.
Operate assigned material-handling and warehouse equipment safely, inspect it daily, perform minor maintenance, report equipment problems, and maintain active forklift certification.
Perform or assist with building, grounds, and equipment maintenance as assigned.
Perform clerical and administrative tasks as needed, such as answering phones, scheduling, greeting visitors, filing, and record keeping.
Work evenings and weekends as needed and work overtime when dictated by business needs.
Perform other duties as assigned.