Dock Lead
About The Position
Lanter Delivery Systems is a national logistics company specializing in overnight, unattended delivery of auto, agricultural, and industrial parts. The Dock Lead leads and supports dock team members during a specified shift to ensure freight is properly loaded and unloaded for on-time, error-free deliveries. The role may require up to 5% travel. The Dock Lead supports the company's values, including safety, teamwork, service, keeping commitments, and continuous operational improvement. The position is full-time. Although the posting says hours vary by location and that evenings, overnights, and weekends may be required according to business needs, it also lists Monday through Friday, 10:00 a.m. to 7:00 p.m.
Requirements
- Proven successful warehouse, cross-dock, or related experience.
- Proven successful supervisory experience.
- Experience in warehousing, shipping and receiving, transportation, or a related field.
- Strong knowledge of Microsoft Office programs.
- Superior verbal and written communication skills with people at all levels.
- Strong leadership, customer service, and interpersonal skills.
- Excellent time management, organizational skills, and attention to detail.
- Ability to take initiative, solve problems, and apply critical thinking to decisions.
- Analytical and technical capacity.
- Ability to stand and/or sit for prolonged periods and lift up to 50 pounds.
Responsibilities
- Provide courteous, responsive service to internal team members and external clients.
- Apply Lanter Delivery Systems' Non-Negotiables in daily work.
- Support dock team members and ensure procedures and policies are followed; coach, reinforce positive behaviors, redirect unwanted behaviors, and document interactions.
- Train and develop freight handlers and provide team members with tools and resources needed to succeed.
- Ensure freight is loaded and unloaded safely and efficiently; address unsafe practices, document interactions, and follow up.
- Print and label freight and accurately enter freight data into computer systems.
- Match manifest numbers to parcel numbers.
- Assist with loading and unloading freight as needed.
- Operate a forklift to sort and match freight to designated areas.
- Establish and monitor safety and security procedures for cross-dock operations and contents.
- Manage and document conflicts or issues involving team members or customers and notify the supervisor.
- Protect company assets and confidential information in accordance with company policies and procedures.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
