DOCK LEAD

ABM US•Normal, IL

13d•$20 - $21

About The Position

The Dock Lead provides leadership to help ensure dock and facility operations run according to policies and procedures. The role coordinates daily dock activities by delegating job assignments, monitoring workflow, and guiding team members. At an assigned location, the Dock Lead provides on-shift supervision when the Supervisor is absent and helps ensure dock operations, material handling, and housekeeping are completed safely and efficiently. The position is responsible for maintaining clean, organized, and safe dock areas for team members, drivers, contractors, and customers. The Dock Lead leads and participates in shift operations, supports training and assignment coordination, and helps oversee inbound and outbound deliveries and the staging, loading, unloading, sorting, and movement of materials. The role also supports safety, security, compliance, quality, paperwork, and communication with site leadership. Previous experience in dock operations, shipping/receiving, warehouse support, logistics, or leadership is preferred. This role is described as suitable for someone entering or returning to the workforce with limited experience and education.

Requirements

Must be 18 years of age or older.
Must meet all requirements to receive required site badges, including successfully completing a background check.
Ability to safely lift, move, push, and pull materials in a physically active work environment.
Ability to work in a fast-paced environment while maintaining safety and organization.

Nice To Haves

Previous experience in dock operations, shipping/receiving, warehouse support, logistics, or a lead role.
Knowledge of pallet jacks and other basic material handling equipment.

Responsibilities

Communicate regularly and professionally with clients, teammates, staff, drivers, and contractors.
Lead operations in assigned dock and staging areas as directed by the Supervisor; assigned areas may change based on client needs and operational priorities.
Assist with staff training and support the safe movement, loading, unloading, and staging of materials, shipments, and equipment.
Monitor dock activity to help maintain workflow, organization, and timely completion of tasks.
Comply with ABM and client security, compliance, safety, and quality standards and procedures.
Report assigned tasks, concerns, and operational updates to the ABM site Supervisor.
Provide leadership, direction, and positive coaching to team members.
Maintain effective working relationships with clients, coworkers, building leads, supervisors, managers, drivers, and vendors.
Support customer satisfaction and provide guidance on safety procedures, dock processes, material handling, and workflow expectations.
Assist with training site staff and possibly scheduling work assignments.
Ensure proper use of break times and time punches.
Lead and participate in a team to complete assigned tasks according to ABM standards and protocols, and report completion to the Supervisor.
Lead the shift in the Supervisor's absence and assist the Supervisor and site Managers in directing and supervising field team members.
Help oversee daily dock flow, including staging, loading, unloading, sorting, and movement of materials to assigned areas.
Verify dock areas are clean, organized, and free of safety hazards or obstructions.
Monitor trailers, pallets, carts, and other materials to help ensure proper placement and safe handling.
Immediately report damaged, broken, or out-of-service equipment and unsafe conditions.
Come prepared with assigned PPE and weather-permitting attire.
Support coordination of inbound and outbound deliveries, shipment readiness, and dock activity as directed by site leadership.
Help ensure materials are labeled, staged, and moved to the proper locations promptly and in an organized manner.
Assist in maintaining dock security, including awareness of access points, keys, locks, and restricted areas as applicable.
Attend and participate in meetings and training sessions involving the assigned area and crew.
Assist the Supervisor with completing and validating time sheets (WFMs), training sheets, and other paperwork for assigned team members.
Check supplies, equipment, security of keys and locks, and the work area weekly.
Report performance issues and improvements to the Manager and Supervisor; this position does not have disciplinary authority.
Understand and embody ABM Core Values and Success Behaviors.
Perform all tasks and duties required of the team, along with miscellaneous duties as assigned.