(476) Dock Lead

Goodwill SOLAC•Long Beach, CA

9d•Onsite

About The Position

The Dock Lead works under the direct supervision of the Sr. Manager of Logistics and Aftermarket. The role participates in and oversees the unloading and movement of materials and donated goods on the dock, supervises and trains Dock Material Handlers and other dock personnel, and helps ensure merchandise is handled without damage. The Dock Lead supports operations across Transportation, Dock, and Attended Donation Center areas, coordinates with management on route adjustments, and provides Last Chance with trash containers and merchandise as needed. The role ensures dock practices follow Goodwill SOLAC policies and procedures and applicable local, state, and federal collection and transport laws and regulations. The position is based at the Corporate Office while servicing Goodwill Southern Los Angeles County locations as needed. The Dock Lead maintains a clean, organized, and safe dock; oversees dock equipment operation and safe handling; minimizes trash; and supports timely, accurate workflows. The role requires effective communication and collaboration with drivers, customers, employees, service participants, management, and internal and external customers, including stores and ADCs. The employee must be able to work under pressure and with minimal supervision, meet deadlines, and respond to special needs and other assigned duties.

Requirements

Forklift certification or the ability to obtain certification through Goodwill’s certification program.
Ability to work a flexible schedule that includes evenings, weekends, and holidays.
Ability to work in a team environment in high-pressure situations.
Recent working knowledge of GPS (Tele-trac) Fleet Management software.
Previous experience demonstrating the ability to work effectively and efficiently with minimal supervision.
Ability to understand and follow simple and complex instructions.
Previous warehouse or material handling experience.
Ability to communicate fluently in English, verbally and in writing.
Good communication skills.
Knowledge of safe and efficient materials processing and handling.
Ability to work cooperatively with a variety of people.
Ability to work safely and independently, and to supervise with minimal supervision.
Ability to lift, carry, push, and pull at least 50 pounds.
Ability to work quickly and accurately and deal effectively and courteously with the public, employees, service participants, and management at all levels.
Strong knowledge and understanding of roadways throughout Goodwill SOLAC’s service area.

Nice To Haves

Bilingual communication skills.

Responsibilities

Participate in and supervise the unloading, movement, and sorting of donated goods and other materials.
Assist the Transportation Supervisor in supervising operations in Transportation, Dock, and Attended Donation Center areas.
Collaborate with management to modify daily routes to accommodate customer needs.
Keep the dock area clean, organized, and accessible.
Build strong relationships with drivers and customers to help manage last-minute schedule changes.
Ensure donations and merchandise are handled carefully to prevent damage or loss.
Emphasize protective handling measures and careful use of equipment.
Minimize trash and direct merchandise to appropriate areas, including Last Chance, as needed.
Directly supervise Dock Material Handlers and oversee dock personnel.
Ensure safety standards and safe operation of dock activities.
Participate in and oversee the operation of dock machinery, including the baler, compactor, and forklift.
Train and oversee dock personnel in the use of dock equipment.
Use a computer to read and follow SharePoint policies, procedures, and processes.
Communicate clearly with employees, customers, service participants, management, drivers, and other stakeholders.
Work cooperatively with Team Management, the Division Director, coworkers, and the public.
Meet deadlines and respond to special needs and other duties as assigned.
Use knowledge of roadways throughout Goodwill SOLAC’s service area to support operations.
Meet the needs of internal and external customers, including stores and ADCs.