Dock Lead

Darling Ingredients • Memphis, AL

11d

About The Position

The Dock Lead supervises route drivers, communicates special instructions, and may run routes from the dock or plant. The role checks customer route tickets weekly to ensure customers receive proper service and may handle customer complaints until a Customer Service Representative can make contact. The Dock Lead is responsible for the cleanliness and proper operation of the dock and equipment, including keeping the grounds clear of damaged containers.

The position operates an assigned company vehicle, keeps it clean, promptly reports mechanical or operational problems to the vehicle supervisor, and may require maintaining a DOT logbook. The Dock Lead is expected to provide professional and courteous customer service and perform other duties as assigned.

Requirements

• Must be at least 21 years of age.
• At least two years of driving experience.
• Valid Class A CDL with tanker endorsement.
• Acceptable motor vehicle record (MVR).
• Working knowledge of general vehicle maintenance.
• Basic computer proficiency.

Nice To Haves

• Prior supervisory and route driving experience.
• Strong written and verbal communication skills.
• Strong organizational skills and the ability to manage multiple priorities.
• Basic mathematical skills.

Responsibilities

• Supervise route drivers, run routes out of the dock or plant as needed, and notify drivers of special instructions.
• Check customer route tickets each week to ensure proper service.
• Address customer complaints until a Customer Service Representative can make contact.
• Maintain the cleanliness and proper operation of the dock and equipment, and keep grounds clear of damaged containers.
• Operate and keep clean an assigned company vehicle; immediately report mechanical or operational problems to the vehicle supervisor.
• Maintain a DOT logbook if required.
• Provide professional and courteous customer service.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed