Team Lead, Case Management - Integrated Care - MyCare Institutional - Toledo Area
About The Position
The Team Lead, Case Management provides support, direction, and assistance to Case Management staff. The role oversees staff performance, scheduling, training, work allocation, and assignment triage, and serves as a liaison for Case Management and Outreach issues. It also contributes to the development of processes that support cost-effective service utilization and appropriate levels of care. The position is based in a general office environment and may require travel, extended periods of sitting or standing, and flexible hours, including possible evenings or weekends, to meet business and member needs. Employment is conditional on a successful driver’s license record check. Annual influenza vaccination documentation is required for designated positions during influenza season; employees hired during that season have 30 days from their hire date to complete the vaccination and verify immunization. CareSource provides reasonable accommodations through an interactive review process. The listed salary range is $72,200 to $115,500, and the position may qualify for a bonus tied to company and individual performance. A comprehensive total rewards package is also offered.
Requirements
- Associate’s degree in healthcare or equivalent years of relevant work experience.
- At least three years of clinical experience.
- Current, unrestricted Registered Nurse (RN) license or current, unrestricted Licensed Social Worker (LSW) license in the state of practice.
- Basic computer skills.
- Proficiency in Microsoft Office.
- Communication skills.
- Prior supervisory skills.
- Ability to work independently and within a team environment.
- Attention to detail.
- Familiarity with the healthcare field.
- Critical listening and thinking skills.
- Training and teaching skills.
- Negotiation skills or experience.
- Proper grammar usage.
- Time management skills.
- Proper phone etiquette.
- Customer-service orientation.
- Decision-making and problem-solving skills.
- Leadership skills and experience.
- Comfort with public speaking and ongoing staff training.
- Ability to travel as required by business needs.
Nice To Haves
- Bachelor of Science or Arts degree.
- Three years of long-term care experience.
- Waiver experience.
- Managed Care experience.
- Medicare/Medicaid experience.
- One year of management experience.
- Certification in Case Management (CCM).
Responsibilities
- Give staff timely feedback about performance outcomes and progress toward goals.
- Monitor work allocation to maximize staff output and effectiveness.
- Provide daily oversight of personnel scheduling and attendance.
- Monitor staff performance through an ongoing audit process.
- Provide training, mentoring, coaching, and disciplinary action as needed.
- Conduct regularly scheduled one-on-one meetings with personnel.
- Coordinate team-specific orientation and training.
- Manage and triage Case Management assignments to facilitate the Case Management process.
- Serve as liaison for issues related to Case Management and Outreach services.
- Network with other departments to gather or share information.
- Provide public speaking and ongoing training for Care Management staff.
- Assist with developing Case Management and Outreach processes that facilitate cost-effective service utilization and appropriate levels of care.
- Oversee community-based contact and visit schedules to support effective program administration.
- Perform other job-related instructions as requested.
Benefits
- Comprehensive total rewards package.
- Potential bonus tied to company and individual performance.
- Reasonable accommodations for qualified individuals through an interactive review process.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
