Team Captain
About The Position
The Team Captain leads the day-to-day execution of recurring merchandising projects within assigned stores. The role provides hands-on direction to Retail Merchandisers, coordinates work assignments, and serves as a primary point of contact for store-level execution. The work emphasizes safe practices, accurate planogram implementation, timely completion, and positive relationships with retailer personnel. Through teamwork, positive example, and practical on-the-job guidance, the Team Captain helps team members develop skills, overcome challenges, and contribute to a respectful, supportive, and accountable work environment. The position is field-based in retail stores across assigned locations and requires travel between store locations as needed. Physical work includes lifting and moving items up to 40 pounds, standing and walking for extended periods, frequent bending, kneeling and reaching, climbing ladders or using step stools, fixture assembly, and product movement.
Requirements
- High school diploma or equivalent required.
- Ability to read and follow planograms, written instructions, diagrams, and project checklists.
- Working knowledge of merchandising standards, planograms, product movement, store procedures, and reset workflows.
- Clear, respectful communication and the ability to provide practical direction to peers.
- Strong attention to detail and commitment to quality and safety.
- Ability to adapt to changing store conditions and project priorities.
- Professional judgment when interacting with store personnel, team members, and clients.
- Ability to lift and move up to 40 pounds.
- Ability to stand and walk for extended periods.
- Frequent bending, kneeling, and reaching.
- Ability to climb ladders or use step stools as needed.
- Ability to perform physical labor, including fixture assembly and product movement.
- Travel between assigned store locations as required.
Nice To Haves
- One or more years of progressive experience in retail operations, merchandising, or a related field.
- Prior experience training peers or leading small teams.
Responsibilities
- Lead daily merchandising reset activities, coordinate work assignments, and distribute tasks according to project instructions, store conditions, team capabilities, and timing requirements.
- Demonstrate merchandising techniques and provide hands-on coaching to Retail Merchandisers.
- Review planograms, project materials, and instructions before and during execution; clarify requirements and communicate changes to the team.
- Monitor work quality, productivity, safety, and progress throughout the shift; correct execution issues and promptly escalate barriers that cannot be resolved at the team level.
- Serve as a day-to-day store contact for project coordination, communicate professionally with store personnel, and follow retailer protocols.
- Confirm product movement, shelf organization, signage, fixtures, and merchandising presentation meet client and retailer standards.
- Complete or validate required photographs, checklists, time records, and project reports within established deadlines.
- Communicate staffing, supply, access, equipment, and scheduling concerns to the Territory Supervisor.
- Promote teamwork, respectful communication, and shared accountability by modeling professional conduct, supporting colleagues, and helping team members learn established merchandising practices.
- Identify supply or equipment needs, monitor progress against deadlines, and communicate issues that could affect quality, safety, or completion.
- Follow company policies, client instructions, safety procedures, and applicable laws and regulations.
- Accurately record all hours worked and follow applicable timekeeping procedures, including recording required work performed before or after scheduled shifts.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
