Team Captain

Smoothie King • Brentwood, TN

3d

About The Position

The Team Captain is a purpose-driven brand ambassador who helps guests pursue their fitness and nutrition goals by assisting them in choosing smoothies and retail products. The role supports team members and provides guidance when the General Manager is not in the store, helping maintain effective store operations and a positive guest experience. The successful candidate is passionate about the Smoothie King brand and willing to take on new challenges.

Requirements

• Basic knowledge of Microsoft Word, Excel, and Outlook.
• Ability to communicate effectively, orally and in writing, with guests, team members, and the community.
• Exceptional interpersonal skills and an ability to enjoy working with guests and team members.
• Attention to detail, including cleanliness and providing extra touches that improve the guest experience.
• Ability to work independently as a self-starter.
• Ability to maintain a friendly attitude in the face of adversity.
• Ability to work the hours needed to operate the store effectively, which may include days, evenings, weekends, and holidays.

Responsibilities

• Blend smoothies according to recipe tickets to ensure consistent taste.
• Help ensure guests’ purposes are met when they order smoothies.
• Greet and engage guests to provide a friendly experience, discover their needs, and respond to them.
• Promote a guest-first attitude among yourself and team members on shift.
• Assist team members at the point of sale with upselling.
• Use deployment maps and ensure team members understand their assigned stations.
• Assist with managing team members during scheduled shifts and provide guidance when the General Manager is not in the store.
• Support and follow company standards for operations, marketing and communications, and brand identity.
• Encourage team members to exceed goals and complete checklist tasks.
• Handle cash and inventory reporting honestly.
• Prepare fruits, vegetables, frozen items, powders, and liquids properly.
• Perform assigned opening and/or closing duties.
• Inform the General Manager about problems or unusual matters of significance.
• Arrive on time and ready to work, maintaining regular and punctual attendance.
• Act with integrity, honesty, and knowledge in support of Smoothie King’s culture, values, and mission.
• Follow the Smoothie King Handbook and other company policies.

Benefits

• Free smoothies
• Flexible work schedules
• Office lunches and parties
• Monthly fitness challenges
• Free gym access
• Other team activities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed