Team Captain
About The Position
The Team Captain leads day-to-day execution of recurring merchandising projects within assigned stores. The role provides hands-on direction to Retail Merchandisers, coordinates work assignments, and serves as a primary point of contact for store-level execution. It emphasizes safe work practices, accurate planogram implementation, timely completion, and positive relationships with retailer personnel. Through teamwork, positive example, and practical on-the-job guidance, the Team Captain helps team members build skills, overcome challenges, and contribute to a respectful, supportive, and accountable work environment.
Requirements
- High school diploma or equivalent required.
- Ability to read and follow planograms, written instructions, diagrams, and project checklists.
- Working knowledge of merchandising standards, planograms, product movement, store procedures, and reset workflows.
- Clear, respectful communication and the ability to provide practical direction to peers.
- Strong attention to detail and commitment to quality and safety.
- Ability to adapt to changing store conditions and project priorities.
- Professional judgment when interacting with store personnel, team members, and clients.
Nice To Haves
- At least 1 year of progressive experience in retail operations, merchandising, or a related field preferred.
- Prior experience training peers or leading small teams preferred.
Responsibilities
- Lead daily merchandising reset activities, coordinate assignments, and distribute tasks based on project instructions, store conditions, team capabilities, and timing requirements.
- Demonstrate merchandising techniques and provide hands-on coaching to Retail Merchandisers.
- Review planograms, project materials, and instructions before and during execution; clarify requirements and communicate changes to the team.
- Monitor work quality, productivity, safety, and progress throughout the shift; correct execution issues and escalate barriers that cannot be resolved at the team level.
- Serve as a day-to-day store contact for project coordination, communicate professionally with store personnel, and follow retailer protocols.
- Confirm product movement, shelf organization, signage, fixtures, and merchandising presentation meet client and retailer standards.
- Complete or validate required photographs, checklists, time records, and project reports within established deadlines.
- Communicate staffing, supply, access, equipment, and scheduling concerns to the Territory Supervisor.
- Promote teamwork, respectful communication, and shared accountability by modeling professional conduct, supporting colleagues, and helping team members learn established merchandising practices.
- Identify supply or equipment needs, monitor progress against deadlines, and communicate issues that could affect quality, safety, or completion.
- Follow company policies, client instructions, safety procedures, and applicable laws and regulations.
- Accurately record all hours worked and follow applicable timekeeping procedures, including recording required work performed before or after scheduled shifts.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
