Team Captain

TruX Retail Partner • Wilmington, NC

11d • $15 - $17 • Onsite

About The Position

The Team Captain leads day-to-day execution of recurring merchandising projects within assigned stores. The role provides hands-on direction to Retail Merchandisers, coordinates work assignments, and serves as a primary point of contact for store-level execution. It emphasizes safe work practices, accurate planogram implementation, timely completion, and positive relationships with retailer personnel. Through teamwork, positive example, and practical on-the-job guidance, the Team Captain helps team members build skills, overcome challenges, and contribute to a respectful, supportive, and accountable work environment.

The position is field-based in retail store environments across assigned locations, with travel between store locations as required. The role involves physical labor, including fixture assembly and product movement, and requires lifting and moving up to 40 pounds, standing and walking for extended periods, frequent bending, kneeling, and reaching, and climbing ladders or using step stools as needed.

Requirements

• High school diploma or equivalent required.
• Ability to read and follow planograms, written instructions, diagrams, and project checklists.
• Working knowledge of merchandising standards, planograms, product movement, store procedures, and reset workflows.
• Clear, respectful communication and the ability to provide practical direction to peers.
• Strong attention to detail and commitment to quality and safety.
• Ability to adapt to changing store conditions and project priorities.
• Professional judgment when interacting with store personnel, team members, and clients.
• Ability to lift and move up to 40 pounds; stand and walk for extended periods; bend, kneel, and reach frequently; and climb ladders or use step stools as needed.
• Ability to travel between assigned store locations as required.

Nice To Haves

• 1+ year of progressive experience in retail operations, merchandising, or a related field preferred.
• Prior experience training peers or leading small teams preferred.

Responsibilities

• Lead daily merchandising reset activities, coordinate work assignments, and distribute tasks based on project instructions, store conditions, team capabilities, and timing requirements.
• Demonstrate merchandising techniques and provide hands-on coaching to Retail Merchandisers to support accurate, consistent execution.
• Review planograms, project materials, and instructions before and during execution; clarify requirements and communicate changes to the team.
• Monitor work quality, productivity, safety, and progress throughout the shift; correct execution issues and promptly escalate barriers that cannot be resolved at the team level.
• Serve as a day-to-day store contact for project coordination, communicate professionally with store personnel, follow retailer protocols, and confirm that product movement, shelf organization, signage, fixtures, and merchandising presentation meet client and retailer standards.
• Complete or validate required photographs, checklists, time records, and project reports within established deadlines; communicate staffing, supply, access, equipment, and scheduling concerns to the Territory Supervisor.
• Promote teamwork, respectful communication, and shared accountability by modeling professional conduct, supporting colleagues, and helping team members learn established merchandising practices.
• Support project readiness and efficient execution by identifying supply or equipment needs, monitoring work progress against deadlines, and communicating issues that could affect quality, safety, or completion.
• Follow company policies, client instructions, safety procedures, and applicable laws and regulations; accurately record all hours worked and follow applicable timekeeping procedures, including recording required work performed before or after scheduled shifts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED