Team Captain

Smoothie King•Derby, KS

13d

About The Position

Smoothie King is seeking a purpose-driven Team Captain to serve as an ambassador for the brand. The Team Captain helps guests meet fitness and nutrition goals by assisting them with smoothie and retail product selections that support a healthy, active lifestyle. When General Managers are not in the store, the Team Captain provides guidance to Team Members and helps manage scheduled shifts. The successful candidate is passionate about the brand and willing to take on new challenges. The role includes preparing smoothies and ingredients, delivering friendly guest service, supporting sales, helping coordinate team members and store operations, and completing cash handling, inventory reporting, and designated opening or closing duties. Team Captains are expected to uphold Smoothie King’s operational and brand standards, promote its mission and values, and maintain regular, punctual attendance. Smoothie King describes its work environment as upbeat and fun, with a focus on collaboration, team support, and an inclusive culture. The company offers free smoothies, flexible work schedules, office lunches and parties, monthly fitness challenges, free gym access, and other activities. It is an equal opportunity employer and provides application assistance to people with disabilities.

Requirements

Basic knowledge of Microsoft Word, Excel, and Outlook.
Ability to communicate effectively, orally and in writing, with guests, Team Members, and the community.
Exceptional interpersonal skills and comfort working with guests and team members.
Attention to detail, including cleanliness and providing an extra touch for guests.
Ability to work independently as a self-starter.
Friendly attitude in the face of adversity.
Ability to work the hours needed to run the store effectively, which may include days, evenings, weekends, and holidays.
Regular and punctual attendance.

Responsibilities

Blend smoothies according to recipe tickets to ensure consistent taste.
Ensure guests’ purposes are met when they order smoothies.
Greet and engage guests to provide a friendly experience; discover and respond to their needs.
Ensure self and team members on shift demonstrate a guest-first attitude.
Assist Team Members at the point of sale with upselling.
Ensure deployment maps are used and Team Members understand their assigned stations to support efficient store operations.
Assist with managing Team Members during scheduled shifts, including providing guidance when General Managers are not in the store.
Support and adhere to company standards for operations, marketing and communications, and brand identity.
Encourage Team Members to exceed goals and complete checklist tasks.
Handle cash and fulfill inventory reporting responsibilities honestly.
Prepare fruits, vegetables, frozen items, powders, and liquids.
Perform designated opening and/or closing duties.
Inform the General Manager about problems or unusual matters of significance.
Arrive on time and ready to work; maintain regular and punctual attendance.
Act with integrity, honesty, and knowledge in support of Smoothie King’s culture, values, and mission.
Adhere to the Smoothie King Handbook and other Smoothie King policies.