Team Captain

Smoothie King•Nashville, TN

10d

About The Position

Smoothie King is seeking a purpose-driven Team Captain to serve as an ambassador for the brand. The Team Captain helps guests select smoothies and retail products that support healthy, active lifestyles and provides guidance to Team Members when General Managers are not in the store. The role supports smooth store operations, helps lead Team Members during scheduled shifts, and promotes Smoothie King’s culture, values, and mission. The Team Captain prepares smoothies and ingredients according to company standards, delivers a welcoming guest experience, supports point-of-sale upselling, and helps ensure assigned stations and operational checklists are handled effectively. The position may involve opening or closing duties and working a variety of days, evenings, weekends, and holidays as needed to run the store effectively.

Requirements

Basic knowledge of Microsoft Word, Excel, and Outlook.
Ability to communicate effectively, orally and in writing, with guests, Team Members, and the community.
Exceptional interpersonal skills and comfort working with guests and teammates.
Attention to detail, including cleanliness and the guest experience.
Self-starter with the ability to work independently.
Ability to work the hours needed to run the store effectively, potentially including days, evenings, weekends, and holidays.
Regular and punctual attendance.

Responsibilities

Blend smoothies according to recipe tickets to ensure consistent taste.
Ensure guests’ purposes are met when they order smoothies; greet and engage guests and respond to their needs.
Promote a guest-first attitude among themselves and the team on shift.
Assist Team Members with upselling at the point of sale.
Ensure deployment maps are used and Team Members understand their assigned stations.
Assist with Team Member management during scheduled shifts and provide guidance when General Managers are not in the store.
Support and follow company standards for operations, marketing and communications, and brand identity.
Encourage Team Members to exceed goals and complete checklist tasks.
Handle cash and inventory reporting responsibilities honestly.
Prepare fruits, vegetables, frozen items, powders, and liquids.
Perform designated opening and/or closing duties.
Inform the General Manager of problems or unusual matters of significance.
Maintain regular, punctual attendance and arrive ready to work.
Act with integrity, honesty, and knowledge in support of Smoothie King’s culture, values, and mission.
Follow the Smoothie King Handbook and other company policies.
Work independently when needed and maintain a friendly attitude in the face of adversity.