Team Captain, Traffic Support

Player 15 Group • Phoenix, AZ

4d • Onsite

About The Position

Player 15 Group, the sports and entertainment company behind the Phoenix Suns, Phoenix Mercury, Valley Suns, and Mortgage Matchup Center, is seeking an experienced and highly motivated Team Captain for its Traffic Support Department. The Team Captain oversees event-day operations for part-time Traffic Support Attendants and helps deliver a welcoming, safe, and high-quality experience for fans and Team Members.

The role leads and supports attendants at an assigned garage or lot, communicates throughout events, conducts team briefings, and ensures Team Members are prepared with appropriate uniforms, equipment, information, and knowledge of event activities. The Team Captain collaborates with Traffic Support Management while also independently resolving guest and Team Member issues, supporting safe and efficient traffic management, and responding appropriately to facility, housekeeping, hazard, medical, and emergency concerns.

This is an in-person, collaborative, people-first work environment. Duties may change or additional duties may be assigned based on event needs.

Requirements

• Project a friendly, approachable, and professional attitude and maintain a neat, well-groomed appearance.
• Communicate effectively with and listen to diverse populations, with strong verbal communication, organization, and written skills.
• Interact clearly, effectively, and professionally with Team Members, supervisors, and the public, and collaborate with others to produce results.
• Read and scan parking passes and ensure their authenticity.
• Have basic technology knowledge, including the ability to operate and troubleshoot radios, communicators, and handheld devices.
• Use service recovery methods confidently and independently.
• React appropriately in emergency and high-stress situations.
• Maintain order and ensure adherence to safety and security policies.

Nice To Haves

• Experience as a Traffic Support Attendant.

Responsibilities

• Create positive first impressions and lasting memories through strong personal interactions that reflect the organization’s values.
• Provide an experience that exceeds expectations while maintaining the safety and security of Team Members and the public.
• Welcome guests and Team Members and address their needs professionally and courteously using creative problem-solving.
• Lead Traffic Support Attendants with a visible presence and consistent communication throughout events.
• Conduct briefings at every event and ensure Team Members and garages or lots are prepared, properly equipped, and ready for their posts.
• Supervise event-day operations throughout the assigned garage or lot.
• Collaborate with Traffic Support Management and independently resolve Team Member or guest issues from start to finish.
• Distribute information and equipment and work with the team to support safe, efficient traffic management.
• Recognize and reward Team Members who provide outstanding service.
• Coach Team Members using available tools and resources, including training materials and recognition programs, to support policy compliance.
• Handle information appropriately, balancing employee confidentiality with business needs and escalating information when needed.
• Help guests resolve parking and traffic issues.
• Notify the Manager and responsible departments about facility issues and housekeeping needs; identify hazards and take appropriate precautions.
• Assist guests in medical and emergency situations as appropriate.
• Operate and troubleshoot radios, communicators, and handheld devices.
• Maintain regular and reliable attendance.
• Perform additional duties assigned by a supervisor based on the event.

Benefits

• Competitive medical, dental, vision, life, and disability coverage options, subject to employment status and eligibility.
• Paid vacation, sick time, volunteer time, and company holidays.
• 401(k) plan with Player 15 Group match.
• Team member experiences throughout the year, including team offsites, catered lunches, coffee stands, and ice cream trucks.
• Team swag and employee discounts at the Team Shop and online store.
• Complimentary tickets to Phoenix Suns, Phoenix Mercury, and Valley Suns games, plus other local sporting events and concerts, as available.
• Access to a fitness center with locker rooms and showers, basketball courts, a pickleball court, a golf simulator and putting green, an on-site cafeteria, and collaborative gathering spaces.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed