Team Assistant (Office position)

Care IV Home Health•Little Rock, AR

3d•Onsite

About The Position

The Team Assistant works in the Little Rock, Arkansas office and coordinates schedules for field staff nurses and therapists, assigning patients and serving as the primary point of contact for scheduling questions, requests, and issues. The position reports to the Fayetteville Clinical Director and is full-time, 40 hours per week, Monday through Friday, 8 a.m. to 5 p.m. Pay depends on experience. Infrequent, rotating paid on-call duties are required.

Requirements

At least 1 year of office experience, specifically in the healthcare or medical industry.
Excellent computer skills.
Ability to communicate effectively verbally and in writing.
Highly organized, with excellent customer service skills and a positive attitude.
Reliable, with consistent attendance.
Ability and willingness to participate in rotating on-call duties.

Nice To Haves

Previous staff scheduling experience.

Responsibilities

Communicate with Intake regarding new patient referrals.
Assign patients to schedules for the skilled team.
Organize schedules by area, discipline, time, and other relevant factors.
Track patient census and communicate staffing availability to Marketers and the Intake Department.
Respond to calls, texts, and emails from field staff about scheduling changes and update the scheduling system accordingly.
Troubleshoot scheduling issues.
Reassign times and update schedules for missed visits.
Assist the Director and Office Manager with other office duties as needed.
Participate in infrequent, rotating paid on-call duties.
Perform other duties as assigned.