Day Helpline Specialist (In Office Position)

FirstLink • Fargo, ND

4d • Onsite

About The Position

FirstLink is looking for Daytime Helpline Specialists. The Helpline Specialist will provide support to individuals reaching FirstLink by phone call, text, or online chat. You will lend a listening ear, de-escalate emotional and mental health crises, and make appropriate referrals to local community resources. Your primary responsibility will be engaging with help-seekers across all FirstLink lines, including the 988 Suicide & Crisis Lifeline, 211 Information & Referral Helpline, and various regional or statewide crisis lines. A successful candidate will have some experience in crisis intervention or customer service, as well as strong written and verbal communication skills.

Requirements

• Must have a high school diploma or GED
• Must be 18 years of age or older
• Must be able to read, write, and follow oral or written instructions
• Minimum of 6 months' working experience in a call center, customer service, human service, or mental health field
• Strong written and verbal communication skills

Nice To Haves

• Experience in crisis intervention or customer service

Responsibilities

• Provide support to individuals reaching FirstLink by phone call, text, or online chat.
• Lend a listening ear.
• De-escalate emotional and mental health crises.
• Make appropriate referrals to local community resources.
• Engage with help-seekers across all FirstLink lines, including the 988 Suicide & Crisis Lifeline, 211 Information & Referral Helpline, and various regional or statewide crisis lines.

Benefits

• Employee Assistance Program
• 100% paid health, dental, and vision insurance (for the employee only)
• Long-term and short-term disability
• Life insurance
• 12 days of paid time off, 8 hours accrued per month during the first calendar year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED