Helpline Counselor
JCS AND MASADA•Miami, FL
•$25 - $25•Onsite
About The Position
The Helpline Counselor provides telephone information, referrals, crisis counseling as well as suicide intervention to callers upon completion of a thorough assessment and identification of most presenting needs. This position performs work of a specialized, confidential nature on matters that impact clients, counselors and contract compliance. Excellent organizational, administrative and communication skills and attention to detail are required.
Requirements
- Bachelor’s degree in Social Work or Human Service field, required; Equivalent experience and demonstrated skill in social services may be considered
- Strong interpersonal skills
- Ability to communicate information calmly and effectively in emergency or high stress situations
- Ability to work effectively and with sensitivity with culturally diverse populations.
- Skilled in managing multiple tasks
- Skilled in the use of personal computers and related software applications to include Microsoft Office, email and intranet
- Bilingual required (English/Spanish)
Nice To Haves
- Two years’ experience in providing information and referral services, preferred
- One or more years in crisis counseling or clinical work preferred
Responsibilities
- Provides appropriate information and referrals to social service agencies for callers contacting the Helpline
- Ensures data is accurately entered into the client database in a timely manner
- Provides telephone crisis counseling as well as suicide intervention services to callers experiencing crisis situations
- Participates in trainings, seminars, workshops and in-services related to program and professional development
- Maintains an effective working relationship with colleagues through the use of appropriate interpersonal and communication skills
- Consistently adheres to assigned schedule and demonstrates flexibility with regard to call center coverage needs
- Provides outstanding customer service to callers & accurately documents all calls into software
- Adheres to confidentiality policies and procedures as well as HIPAA regulations
- Obtains Certification as an Information & Referral Specialist through Alliance for Information & Referral Systems (AIRS)
Benefits
- Equal opportunity employer
- Drug-Free Workplace Policy
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
