Office Coordinator- Temporary Position.

Lynn Community Health Center•Lynn, MA

1d•$20 - $26

About The Position

The School Based Health Center (SBHC) Office Coordinator supports the routine daily activities and functions of the SBHC and assists behavioral health clinicians and medical providers in coordinating students’ medical and mental health care. The role coordinates appointments for medical, behavioral health, and psychopharmacology providers; organizes and maintains patient registration, consent, encounter, and provider-note records; updates insurance and demographic information at each visit; completes behavioral health referrals; and manages student flow through the center. The coordinator also answers phones, supports communication among the health center, schools, students, staff, nurses, and parents, assists with follow-up and reporting, transports lab samples and mail between the SBHC and LCHC, and helps students access services. The position is temporary and has a stated schedule of 7:30 a.m. to 3:30 p.m.

Requirements

History of satisfactory attendance and a positive work attitude.
Experience with adolescents or children, particularly the age group served by the assigned school.
Computer and typing skills, including experience with Microsoft Word, Outlook, Excel, and PowerPoint.
Ability to work in a fast-paced environment requiring frequent multitasking and flexibility.
Effective communication skills with professionals across multiple disciplines, students, and parents.
Excellent organizational and social skills.
Ability to work independently and be self-motivated, detail-oriented, and assertive when necessary.
Immunizations must be up to date, and annual TB testing is required.
CORI inquiry results must be acceptable under health center standards.
Must have personal transportation for transporting lab specimens, vaccinations, mail, and/or supplies between the SBHC and LCHC.

Nice To Haves

Experience in a health care and/or mental health setting.
Familiarity with medical records and medical terminology.
Knowledge of third-party billing and insurance reimbursement.
Hepatitis B vaccine and annual flu immunization are strongly recommended.
Health center certification to provide language interpreter services.

Responsibilities

Coordinate daily activities and functions of the integrated SBHC, including behavioral health and medical tasks.
Organize and maintain patient registration forms, encounter forms, provider notes, and other records and files.
Schedule student appointments for medical and behavioral health providers.
Answer phones.
Support promotion of clinic services and communication among LCHC, school students and staff, nurses, parents, and SBHC staff.
Monitor and facilitate patient flow, maintain order and discipline in the SBHC, and order and stock office supplies.
Report pertinent patient observations to the appropriate provider.
Maintain patient confidentiality in accordance with LCHC policy.
Attend relevant and required DPH and other trainings, as well as mandatory monthly training meetings or meetings requested by the PASS Manager.
Perform word processing and data entry and prepare reports for DPH, LCHC, and the SBHC.
Briefly discuss students’ chief complaints or reasons for visits and relay information to the appropriate behavioral health provider or nurse practitioner; notify a provider when urgent assessment appears necessary, or refer the student to the school nurse.
Assist providers with follow-up concerning missed appointments, repeat lab tests, referrals, insurance information, teacher notes, appointment reminders, and other assigned duties.
Build students’ confidence and trust in services available at the SBHC and LCHC.
Transport lab samples, interoffice mail, and outside mail between the SBHC and LCHC.
Update and prepare SBHC forms and notices.
Refer students without insurance to LCHC enrollment coordinators or the school nurse.
Provide interpreter services when certified by the health center, subject to the stated time and schedule considerations.
Assist or provide coverage at other SBHC sites when able or assigned, including cross-training and remote coverage as needed.
Register patients using EPIC or another electronic system in use.
Process address changes and demographic information before each patient encounter.
Complete behavioral health referrals and referral communications.
Identify and update insurance coverage status and information in patient records at each clinical encounter.
Follow behavioral health protocols for notifying staff about and processing new intakes and changes to patient demographics or insurance.
Assist patients with confidential care paperwork and process confidential care applications according to LCHC policy.
Treat patients in a welcoming and professional manner; demonstrate appropriate attire, attendance, attitude, and behavior; support team members; and assist with new employee orientation and mentoring when requested.