TDS Operations Analyst II, Middle Office

TD•Toronto, ON

3d•Onsite

About The Position

As a cross-functional process analyst, this role involves conducting research, analysis, and reporting on operational and service issues within TD Securities. The analyst will execute critical projects and strategic initiatives, potentially requiring collaboration across TDS and other TD enterprise functions. The goal is to enhance management decision-making by providing insights from analytics and reporting to improve operating models, processes, and service quality. This role also facilitates the implementation of policies and processes to meet functional objectives.

Requirements

Undergraduate degree/ college diploma
1-3 years relevant experience and/or post-graduate degree and/or certifications
Advanced knowledge and understanding of the operating environment, business processes and procedures, and transaction lifecycle for own area (e.g., processing environment, applications, software, hardware, products).
Experienced level of the role with general business and operational knowledge or related skills required.
Ability to execute on ad-hoc standard and non-standard processes and requests of medium to high complexity with high-risk/financial impact.
Identifies and investigates non-standard operational/reporting/process issues.
Provides recommendations or escalates issues to appropriate area.
Provides regular analysis and/or reporting to support business partners, functional areas or centres of expertise.
Requires working professional level knowledge of the functional area and/or business areas supported.
Moderate level of complexity in operational/reporting/process and/or analysis function requiring a short to medium term focus.
May operate as a working lead on initiatives as assigned.
May represent the group as a project lead on initiatives/projects and/or at meetings across the organization.
Provides training to others on best practices, processes, etc., as well as guide junior staff for the completion of business as usual functions.
Ability to support multiple functions within the broader businesses.
Generally reports to a Group Manager.

Responsibilities

Provide deep technical subject matter expertise/analysis or operational process support as a key resource/representative for the Global Operations and Business Services function.
Identify, document, and investigate processes/exceptions arising from transactions/processes beyond first-level operations service delivery.
Lead work streams by acting as a project lead/subject matter expert for small-scale initiatives/projects in accordance with project management methodologies.
Act as a conduit/coordinator/facilitator bringing in appropriate partners/expertise on key initiatives.
Communicate project status and provide timely escalation of issues to senior management to ensure project objectives are met.
Contribute to the identification, development, and implementation of new products, operating workflows, additional services/products/applications, and/or operational efficiencies.
Provide accurate and thorough analysis of key process drivers, root or systemic causes of cross-functional operational issues, interpret findings, and make recommendations.
Accountable for cross-functional interdepartmental initiatives to deliver value internally or to partner/customer groups.
Provide upward feedback and analysis, developing and executing on reporting functions and/or producing consolidated or aggregated reporting as appropriate.
Maintain and develop working relationships with customers, partners, and vendors by representing the broader Operations function, addressing complex customer issues within the context of the full end-to-end process.
Work closely with other internal bank partners to ensure all clients' needs are met.
Support the timely and accurate completion of business processes and procedures according to SLA requirements.
Develop and/or implement standards, policies, procedures, and solutions that mitigate risk and maximize availability of service, efficiency, and effectiveness.
Actively maintain understanding of internal and industry regulations and trends, developing and sharing knowledge of emerging issues/risks, and assess potential impacts as it relates to operating policies, standards, and procedures.
Consistently exercise discretion in managing correspondence, information, and all matters of confidentiality.
Analyze service delivery issues and conduct internal/external research projects and/or contribute to audit reviews; run testing, and generate reports to identify potential solutions within TD's risk appetite that enhance the customer experience and support business objectives.
Contribute to the development/delivery of presentations/communications to management or broader audiences.
Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite; adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g., Anti-Money Laundering, Business Continuity Management).
Support change management projects or programs that impact the business, functions, or processes and ensure clear communication and documentation of new processes.
Assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct.
Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation, and teamwork, and ensure the timely communication of issues/points of interest.
Provide thought leadership and/or industry knowledge by actively building operations/business services knowledge, thinking critically about processes and opportunities for improvement, sharing ideas, and transferring knowledge within the team and across the function.
Participate in personal performance management and development activities, including cross-training within own team and other teams in Global Operations & Business Services.
Keep others informed and up to date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities.
Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences, and leveraging best practices.
Lead, motivate, and develop relationships with internal and external business partners/stakeholders to develop productive working relationships.
Contribute to a fair, positive, and equitable environment that supports a diverse workforce.
Act as a brand ambassador for Global Operations & Business Services and the bank, both internally and/or externally.