TDI Operations Officer II

TD•Markham, ON

2d•CA$42,540 - CA$59,300•Onsite

About The Position

The Claims Support role plays an integral role within the shared Services group, providing a high level of administrative support to our business partners ensuring the optimal level of customer service and professionalism is provided. The claims support administrator will be responsible to manage efficiently in a multi-tasked environment by promptly responding to all incoming enquiries/requests for a National and Regional Level. This role contributes to the legendary customer experience by collaborating with internal and external partners, to improve speed, accuracy and efficiency of internal operations. The Claims Support staff must apply appropriate due diligence ensuring accuracy in completing tasks within SLA while mitigating risks and escalation.

Requirements

Minimum of 1 year experience in Administrative role
Working knowledge of Microsoft Office (Excel and Word)
Excellent knowledge and proficiency in MS Outlook
Able to work in a fast paced environment & efficiently manage workflow
Proactive and flexible to work in a changing environment
Excellent written and verbal communication skills
Demonstrates sound judgement
Exceptional organizational skills
Excellent time management skills

Responsibilities

Provide accurate, organized and efficient administrative support; collect and track data, research information, sort and distribute mail, and perform other administrative assignments as required including Reception Coverage.
Use software programs and other tools or equipment with ease and efficiency, and provide documents/ information that effectively support the needs of the team including Reception Coverage.
Proactive and flexible to work in a changing environment.
Manage efficiently in a multi-tasked environment by promptly responding to all incoming enquiries/requests for a National and Regional Level.
Collaborate with internal and external partners, to improve speed, accuracy and efficiency of internal operations.
Apply appropriate due diligence ensuring accuracy in completing tasks within SLA while mitigating risks and escalation.
Build strong working relationships with partners and management by providing appropriate and accurate information.
Continuously evaluate department speed and accuracy.
Pro-actively work collaboratively with internal partners to ensure a legendary customer experience in all interactions.
Share knowledge, expertise and provide training to the department.
Take ownership of issues, using expertise and problem solving to enhance client satisfaction.
Consistently exercise discretion in managing correspondence, information and all matters of confidentiality, escalate where appropriate.
Efficiently manage expectations/concerns through strong communication skills, both verbal and written.
Maintain proficiency with software applications/programs and/or department specific systems as required (ie. MS Office, Word, Claim Centre, As400, Excel, Outlook, etc.).
Take initiative to identify and recommend improvements in own job function, research and/or investigate issues requiring resolution in order to execute assigned tasks.
Collect and track data, research information, sort and distribute mail, and perform other administrative assignments as required.
Use software programs and other tools or equipment with ease and efficiency, and provide documents/ information that effectively support the needs of the team.
Be an effective resource and flexible in adjusting to changing work priorities.
Participate fully as a member of a team supporting our partners and contribute to a positive work environment.
Keep team/management informed and up-to-date about the status/progress of projects, and all relevant or useful information related to day-to-day activities.
Support the management team by continuously developing knowledge in own area.