Wealth Operations Officer II

TD•Toronto, ON

2d•CA$45,700 - CA$61,000•Onsite

About The Position

This role is responsible for executing transactions accurately, on time, and in line with established guidelines and procedures, while adhering to Service Level Agreements (SLAs). The Wealth Operations Officer II will identify opportunities to improve service delivery, support process improvement initiatives, and develop working relationships with customers, partners, and vendors. The role also involves understanding and adhering to internal and industry regulations, completing assigned workloads, and maintaining confidentiality. Additionally, the officer will review internal processes, investigate and escalate non-standard activities, and comply with the Bank Code of Conduct. Team participation includes supporting a positive work environment, communicating issues, sharing knowledge, and engaging in personal development activities.

Requirements

Undergraduate degree/ college diploma preferred and/or 1+ years relevant experience
Ability to execute transactions accurately, on time and in line with established guidelines / procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
Ability to refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function / partner to facilitate resolution and ensure that service quality is maintained
Ability to identify opportunities to improve service delivery and support process improvement initiatives
Ability to support partners with incoming transactions, validating information as needed to perform adjustments within authority levels
Ability to develop and maintain working relationships with customers, partners and vendors including responding to questions and / or concerns in an effective and timely manner
Ability to complete assigned workload to meet SLA requirements for service and productivity
Understanding of internal and industry regulations, remain informed of emerging issues and apply appropriate due diligence in adherence with operating policies / procedures
Ability to exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
Ability to support the timely and accurate completion of business processes including completing and recording transactions for either the organization or clients
Ability to actively review internal processes / activities and provide ideas for process improvement
Ability to investigate and escalate non-standard or high-risk activities as appropriate
Adherence to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)
Knowledge of and compliance with Bank Code of Conduct
Ability to participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork
Ability to ensure the timely communication of issues / points of interest
Ability to support the team by actively building operations knowledge, think critically about processes and opportunities for improvement, share ideas and transfer knowledge within the team and business unit
Ability to participate in personal performance management and development activities, including cross training within own team
Ability to keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
Ability to contribute to a fair, positive and equitable environment that supports an inclusive and diverse workforce
Ability to act as a brand ambassador for the function and the bank, both internally and / or externally
Works within generally defined guidelines, accountable for completing a range of transactions or activities that involve single to multiple steps and are characterized by low to moderate risk/financial impact
Completes transactions characterized by a combination of manual and automated processes, drawing information/data from several systems or applications
Transactions and activities require process knowledge for own area of expertise and could include ad hoc non-routine requests across multiple jurisdictions
Low to moderate decision-making authority within defined parameters
Identifies issues and resolves or escalates internally as required (within a prescribed set of parameters/rules)
Typically has interaction with internal partners and external clients
Focus of work is on the completion of day to day or weekly processes or activities however may include monthly routine activities
Requires working level knowledge of the business unit and operational functions for the business area supported as well as regulatory issues/requirements for jurisdictions supported

Nice To Haves

Undergraduate degree/ college diploma preferred

Responsibilities

Execute transactions accurately, on time and in line with established guidelines / procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function / partner to facilitate resolution and ensure that service quality is maintained
Identify opportunities to improve service delivery and support process improvement initiatives
Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels
Develop and maintain working relationships with customers, partners and vendors including responding to questions and / or concerns in an effective and timely manner
Complete assigned workload to meet SLA requirements for service and productivity
Understand internal and industry regulations, remain informed of emerging issues and apply appropriate due diligence in adherence with operating policies / procedures
Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
Support the timely and accurate completion of business processes including completing and recording transactions for either the organization or clients
Actively review internal processes / activities and provide ideas for process improvement
Investigate and escalate non-standard or high-risk activities as appropriate
Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)
Be knowledgeable of and comply with Bank Code of Conduct
Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork
Ensure the timely communication of issues / points of interest
Support the team by actively building operations knowledge, think critically about processes and opportunities for improvement, share ideas and transfer knowledge within the team and business unit
Participate in personal performance management and development activities, including cross training within own team
Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
Contribute to a fair, positive and equitable environment that supports an inclusive and diverse workforce
Act as a brand ambassador for the function and the bank, both internally and / or externally