Operations Officer II

TD•Mississauga, ON

1d•CA$45,700 - CA$61,000•Onsite

About The Position

This role is responsible for executing transactions accurately and on time, adhering to established guidelines and Service Level Agreements (SLAs). The Operations Officer II will identify opportunities to improve service delivery, support partners with incoming transactions, and interact effectively with colleagues and customers. The position requires understanding internal and industry regulations, completing assigned workloads, and adhering to operating policies and procedures. It also involves investigating and escalating non-standard or high-risk activities, and adhering to enterprise frameworks related to operations. Teamwork, knowledge sharing, and contributing to a positive work environment are also key aspects of the role. The role operates within generally defined guidelines, handling a range of transactions across multiple systems and jurisdictions, with a focus on low to moderate risk and decision-making authority within defined parameters. The position requires working knowledge of the business unit, operational functions, and regulatory requirements for supported jurisdictions.

Requirements

Undergraduate degree/ college diploma preferred and/or 1+ year relevant experience
Ability to execute transactions accurately and on time
Adherence to established guidelines and SLAs
Solid understanding of issues to refer or escalate appropriately
Effective relationship and communication skills
Understanding of internal and industry regulations
Due diligence in adherence with operating policies/ procedures
Discretion in managing confidential information
Knowledge of Bank Code of Conduct
Ability to participate fully as a team member
Critical thinking about processes and opportunities for improvement
Participation in personal performance management and development activities
Ability to keep others informed and up-to-date
Contribution to a fair, positive and equitable environment
Act as a brand ambassador
Process knowledge for own area of expertise
Ability to handle ad hoc non-routine requests across multiple jurisdictions
Low to moderate decision-making authority within defined parameters
Ability to identify issues and resolve or escalate internally
Working level knowledge of the business unit and operational functions
Knowledge of regulatory issues/ requirements for jurisdictions supported

Nice To Haves

Undergraduate degree/ college diploma

Responsibilities

Execute transactions accurately, on time and in line with established guidelines / procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained
Identify opportunities to improve service delivery
Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels
Interact with partners by responding to requests in an effective and timely manner
Use effective relationship skills when communicating with partners/colleagues/customers
Complete assigned workload to meet SLA requirements for service and productivity
Understand internal and industry regulations, remain informed of emerging issues and apply appropriate due diligence in adherence with operating policies/ procedures
Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
Support the timely and accurate completion of business processes including completing and recording transactions for either the organization or clients
Actively review internal processes/activities and provide ideas for process improvement
Investigate and escalate non- standard or high- risk activities as appropriate
Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti- Money Laundering, Business Continuity Management)
Be knowledgeable of and comply with Bank Code of Conduct
Participate fully as a member of the team, promote team effectiveness and contribute to a positive work environment
Support the team by actively building operations knowledge, think critically about processes and opportunities for improvement, and share ideas
Participate in personal performance management and development activities, including cross training within own team
Keep others informed and up-to-date about all relevant or useful information related to day-to-day activities
Contribute to a fair, positive and equitable environment that supports a diverse workforce
Act as a brand ambassador for function and the bank, both internally and/or externally