Operations Officer

Royal Bank of Canada • Calgary, AB

17h • Onsite

About The Position

The selected candidate will be responsible for the fulfillment of transactions within Investment Transfers. You will utilize your excellent communication skills to address transfers related matters with various internal and external partners. As a professional, representing RBC and its values, you will use your communication skills when dealing with other Financial Institutions to address and resolve issues related to the transfer requests. You will use your experience with Process review and simplification to evaluate current procedures and provide recommendations on improving processing time and efficiency.

Requirements

• Strong background with the use of window-based computer applications such as Word and Excel combined with accurate keyboarding skills
• Proven analytical mindset and problem-solving skills
• Demonstrate ability to adapt to an ever-changing environment
• Maintaining a detail-oriented approach while working in a high volume environment
• Adaptability
• Excellent communication skills – written and verbal.
• Technical Proficiency: Ability to navigate call center software, troubleshoot basic technical issues, and perform accurate data entry

Nice To Haves

• Investments knowledge
• Experience working with Sales Platform, RBIS, Unitrax, etc.
• Bilingual (English and French), both written and spoken
• Experience with RPA; Lean Six Sigma
• Knowledge of/exposure to lines of business: RBC Retail Branches, Direct Investing
• Call center experience

Responsibilities

• Delivers excellent service to our clients every time; focusing on doing what is best for our clients and the organization - making it Simpler, Faster, Better.
• Focus on attaining established benchmarks for complex and/or specialized client activities, transactions and/or processes, contributing to achievement of business specific Client Service Commitments (CSC’s) and/or Service Level Agreement (SLA)
• Consistently demonstrates a sense of urgency in daily activities understanding the importance and impact of personal actions on achieving a superior client experience.
• Responsible for successful fulfillment and servicing of complex transactions and/or investigations.
• Ensure process/controls are in place and are being followed.
• Analyzes non-standard and/or specialized transactions.
• Provides professional, attentive and accurate service when dealing with both clients and staff. Demonstrates commitment to taking ownership & accountability at first point of contact and ensuring appropriate escalation as required
• Customer Support: Handle high-volume outbound calls, respond to the calls and also handle emails.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed