Taxi Dispatcher

ABM US•Kenner, LA

10d

About The Position

The Taxi Dispatcher receives assistance requests from clients and customers and assigns individuals and teams to respond. The role coordinates the efficient flow of taxis and drivers, communicates between drivers and customers, and uses routing software to develop, alter, and optimize routes. The dispatcher must respond flexibly to route changes and service issues. No experience or formal education is required, and on-the-job training is provided. The position may suit someone entering or returning to the workforce with limited experience and education. ABM encourages veterans and candidates with military experience to apply.

Requirements

Must be 18 years of age or older.
No high school diploma, GED, or college degree required.
No experience required; on-the-job training is provided.

Nice To Haves

One year of prior multi-line reception or dispatching experience preferred.
Military experience is encouraged; listed Military Occupational Specialty Codes are 88N, 92A, LS, YN, 0411, 3531, 2T1X1, and 2T2X1.

Responsibilities

Coordinate and manage the efficient flow of taxis and drivers.
Receive calls, determine suitable taxi availability, and direct taxis to customer locations.
Communicate with dispatch staff to arrange immediate or scheduled taxi dispatches.
Manage dispatch operations, including ensuring vehicles have gas and oil.
Track taxi activity to ensure vehicles are dispatched in accordance with local laws and regulations.
Coordinate with taxi companies to provide service for special events and conventions.
Communicate with taxi drivers to help ensure they reach customers quickly or punctually.
Track driver activity to ensure efficient routes and compliance with traffic laws and regulations.
Use routing software to develop, alter, and optimize routes.
Serve as the liaison between drivers and customers through effective communication.
Adapt to sudden route changes and delivery issues.