3 (PCN 042004)

State of Alaska•Anchorage, AK

10h•Hybrid

About The Position

The Department of Revenue, Tax Division is recruiting for a Tax Technician 1/2/3 in Anchorage. This position is open to Alaska Residents only. The Tax Division's mission is to collect and invest funds for public purposes, and the Tax Division supports that work by administering state taxes, regulating charitable gaming, and providing reliable revenue information. As a Tax Technician, you help ensure accurate filings, fair program administration, and smooth operations for taxpayers, permittees, and licensees. You’ll join a small, busy, team-oriented group in Excise that values accuracy, communication, collaboration, and strong customer service. We’re looking for detail-oriented, dependable professionals who enjoy working in a supportive environment where teamwork and consistency matter.

Requirements

Competency in Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
Competency in Clerical: Knowledge of filing, typing, entering data, maintaining records, and using and completing forms.
Competency in Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.
Competency in Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Competency in Written Communication: Writes in a clear, concise, organized, and convincing manner for the intended audience.
Full proficiency level clerical, bookkeeping, or accounting experience.
Competency in Arithmetic/Mathematical Reasoning: Performs computations such as addition, subtraction, multiplication, and division correctly; solves practical problems by choosing appropriately from a variety of mathematical techniques such as formulas and percentages.
Competency in Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
Competency in Problem Solving: Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
Entry level paraprofessional experience in the preparation, review, or examination of tax returns or the examination of license applications to ensure compliance with program regulations and guidelines.
Competency in Decision Making: Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.
Competency in Reasoning: Identifies rules, principles, or relationships that explain facts, data, or other information; analyzes information and makes correct inferences or draws accurate conclusions.
Competency in Teaching Others: Helps others learn through formal or informal methods; identifies training needs; provides constructive feedback; coaches others on how to perform tasks; acts as a mentor.
Competency in Technical Competence: Uses knowledge that is acquired through formal training or extensive on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.
Progressively responsible paraprofessional experience in the preparation, review, or examination of tax returns, assisting taxation and/or revenue auditors ensure compliance with program regulations and guidelines or examination of license applications. “Progressively responsible” means indicating growth and/or advancement in complexity, difficulty, or level of responsibility.

Nice To Haves

Professionalism: Consistently displays the collection of competencies and skill expected of a professional. Professionalism is defined by its key behaviors including being accountable for actions and assigned projects; practicing efficient work habits to effectively manage time and workload; clearly communicating and expressing thoughts and ideas in writing and in person; possessing the ability to understand how non-verbal communication impacts the workplace; working effectively as part of a team to achieve productive outcomes; and consistently demonstrating, emotional intelligence, integrity, and ethical behavior.
Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Responsibilities

Examine gaming financial statements, tax returns, license and permit applications, and bonding documents for accuracy, completeness, and compliance with statutory and regulatory requirements.
Provide customer service by assisting taxpayers, permittees, and licensees with filing requirements, online portal questions, and general inquiries.
Process and reconcile cash deposits, prepare deposit documentation, and ensure accurate recording in division systems.
Support program operations by reviewing incoming documents, issuing permits and notices, and assisting with corrections and routine compliance actions.
Contribute to consistent program administration by applying policies, identifying issues, and referring complex questions or filings to senior staff when needed.