Tag | Tax Agent I - Part Time

Hall County•Gainesville, GA

4d•$21 - $26

About The Position

The Tax Agent I performs complex clerical support functions involving the collection of current and delinquent taxes on real and personal property, motor vehicle titling and registration, and tag issuance. The position assists citizens in person and by telephone with tax, tag, and title questions, processes transactions, collects and accounts for payments, and ensures related documentation and computer records are complete and accurate. Duties include processing property tax payments and motor vehicle transactions; reviewing applications and supporting documents for accuracy and compliance with applicable laws and regulations; balancing daily receipts and completing cash and transaction reports; assisting with fleet and dealer work; handling mobile home title and tax transactions; processing disabled placards; and scanning approved documentation to the State system. Regular and predictable attendance is required. The role may also involve occasional on-call duties and irregular hours.

Requirements

High school diploma or GED.
One year of clerical experience.
An equivalent combination of education and experience may qualify.
Knowledge of general office procedures, methods, and equipment.
Knowledge of computer programs and the ability to use them efficiently.
Knowledge of department policies and procedures relating to the collection of relevant taxes and fees.
Ability to comprehend written and verbal material and instructions and apply them to unique situations.
Ability to work in a team environment.
Ability to make mathematical calculations quickly and accurately.
Ability to receive money and make change.
Ability to deal courteously and diplomatically with the public and act tactfully in difficult situations.
Ability to remain in a stationary position, operate a computer and other office machinery, think analytically, handle stress and emotion, concentrate, remember details, examine details, make decisions, adjust to change, direct others, meet deadlines, stay organized, use math, and type.
Ability to move about inside the office and move or transport items up to 10 pounds.
Ability to occasionally bend, twist, reach overhead, push or pull, and repetitively use hands, arms, or legs.
Ability to use effective verbal and written communication, hand/eye coordination, and fine manipulation to operate equipment.
Regular and predictable attendance.

Responsibilities

Provide in-person and telephone information and services to citizens concerning ad valorem and property taxes and tag sales.
Complete assigned customer service transactions within required timeframes and prepare daily cash drawer close-out documentation.
Collect, account for, and balance monies at the end of each day.
Stay informed about laws, rules, and regulations governing motor vehicle titling and registration.
Receive and process current and delinquent property tax payments and answer questions about property statements and taxes.
Process motor vehicle registrations, collect TAVT and annual ad valorem taxes, and respond to taxpayer calls about registrations with accurate information.
Process title and tag applications and review customer documents for completeness and correctness under applicable laws and regulations.
Verify tag and decal assignments, fees, signatures, collected monies, application validation, endorsed checks, and accurate entry of information in the computer system.
Balance register receipts against reported fees and complete check reports, total sheets, over/short forms, and refund forms.
Assist with vehicle fleet and dealer work.
Process replacement tags when a lost or stolen tag has been reported to law enforcement.
Enter taxpayer-provided information into the computer system for mobile home title work.
Process mobile home tax payments before transferring a title to a new owner.
Answer calls and provide complete and accurate tax, tag, and title information to taxpayers.
Scan approved documentation to the State system to finalize transactions.
Issue and process disabled placards for individuals and institutions.
Perform other assignments and related duties as required.