Tag | Tax Agent I - Part Time

Hall County•Gainesville, GA

About The Position

Performs complex clerical support functions related to collecting current and delinquent taxes on real and personal property, and to motor vehicle titling, registration, and tag issuance. Assists citizens in person and by telephone with tax, tag, and title questions; processes transactions and payments; and ensures related documentation and information are complete and accurate. Regular and predictable attendance is required. Agents may perform other assignments and related duties as required.

Requirements

High school diploma or GED.
One year of clerical experience, or an equivalent combination of education and experience that provides the stated minimum qualifications.
Knowledge of general office procedures, methods, and equipment.
Knowledge of computer programs and ability to use them efficiently.
Knowledge of department policies and procedures related to collecting relevant taxes and fees.
Ability to comprehend written and verbal information and instructions and apply them to unique situations.
Ability to work in a team environment.
Ability to perform mathematical calculations quickly and accurately.
Ability to receive money and make change.
Ability to deal courteously and diplomatically with the public and use tact in difficult situations.
Ability to meet the position’s physical and functional demands, including remaining stationary, operating office equipment, concentrating, handling stress, organizing work, meeting deadlines, using a keyboard, and moving items up to 10 pounds.

Responsibilities

Provide information and services to citizens in person or by telephone concerning ad valorem and property taxes and tag sales.
Complete assigned customer service transactions within required timeframes and prepare daily cash drawer close-out documentation.
Collect and account for money, balance receipts at the end of each day, and complete related forms and reports.
Stay informed about laws, rules, and regulations governing motor vehicle titling and registration.
Receive and process current and delinquent property tax payments and answer questions about taxpayer property statements.
Process motor vehicle registrations and collect TAVT and annual ad valorem vehicle taxes; answer calls about registrations and provide accurate information before processing transactions.
Process title and tag applications and assess documents for completeness and accuracy under applicable laws and rules.
Verify tag or decal assignments, fees, signatures, collected monies, application validation, check endorsements, and information entered into the computer system.
Close registers by balancing collected monies against reported fees and complete check reports, total sheets, over/short forms, and refund forms.
Assist with processing vehicle fleet and dealer work.
Process replacement tags when a lost or stolen tag has been reported to law enforcement agencies.
Enter taxpayer-provided information into the computer system for mobile home title work and process mobile home tax payments before title transfer.
Answer telephone inquiries and provide complete and accurate tax, tag, and title information.
Scan approved documentation to the State system to finalize transactions.
Issue and process disabled placards for individuals and institutions.
Perform other assignments and related duties as required.