Tag & Title Coordinator

AAA Club Alliance • Rockville, MD

6d • Onsite

About The Position

AAA Club Alliance is hiring an experienced, full-time Tag & Title Coordinator for its retail location at 718 Rockville Pike, Rockville, MD 20852. The role processes driver’s license and vehicle registration applications, provides guidance on state-specific licensing and titling regulations, and leads and mentors title clerks to ensure accurate processing. The coordinator prepares applications for submission, manages rejected applications and errors, and resolves discrepancies. The position also includes sales of AAA products, answering overflow Roadside Assistance calls, and providing backup support for cashiering and IDEMIA services where applicable.

The store is open Monday through Friday, 8:00 AM to 6:00 PM, and Saturday, 8:00 AM to 5:00 PM. The role has a 37.5-hour work week and no Sunday work. Starting base compensation is $20.97 to $26.83 per hour, with incentive pay averaging $162 to $580 per month. Actual pay may vary based on experience, geographic location, and other job-related factors.

Requirements

• Required sales and customer service experience, ideally in a lead role, with a focus on accuracy and results.
• Effective written and oral communication skills.
• Computer skills, including the ability to navigate multiple websites and programs and multitask in a fast-paced retail environment.
• Notary Public designation, or the ability to obtain and maintain one within six months of employment.
• Ability to complete all required Title Service Agent training workshops.
• High school diploma or equivalent.
• Satisfactory pre-employment and post-employment screening results, including criminal, drug, and state- and/or vendor-specific screenings.
• Ability to obtain any necessary membership license or other license required to perform the essential functions of the position.

Nice To Haves

• Previous working knowledge of a Motor Vehicle Title system and/or prior experience in tag and title work.

Responsibilities

• Process driver’s license and vehicle registration applications.
• Answer inquiries and provide guidance about state-specific regulations for driver’s license, vehicle titling, and registration applications.
• Lead and mentor title clerks and oversee the accuracy of title processing.
• Assemble and prepare applications for submission to the state and/or Tag & Title Administration, meeting submission schedules.
• Manage, document, and research rejected applications and submission errors, and resolve discrepancies promptly.
• Upsell and cross-sell AAA products, including memberships, credit cards, and insurance referrals.
• Answer incoming overflow Roadside Assistance calls during peak call volumes and provide timely, efficient service.
• Provide backup support for cashiering and IDEMIA services, if applicable.

Benefits

• Medical, dental, and vision plan options.
• Up to two weeks of paid parental leave.
• 401(k) plan with company match up to 7%.
• More than two weeks of paid time off within the first year; full-time retail associates can accrue up to three weeks during their first year.
• Paid company holidays.
• Company-provided volunteer opportunities and one volunteer day per year.
• Free AAA Membership.
• Continual learning reimbursement up to $5,250 per year.
• Incentive pay averaging $162 to $580 per month.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED