Tag & Title Coordinator

AAA Mid-Atlantic • Rockville, MD

7d • $21 - $27 • Onsite

About The Position

AAA Club Alliance is hiring an experienced, full-time Tag & Title Coordinator for its retail location at 718 Rockville Pike, Rockville, Maryland. The position processes driver’s license and vehicle registration applications, provides guidance on state-specific licensing and titling requirements, and leads and mentors title clerks to help ensure accurate processing. The coordinator also prepares applications for submission, researches and resolves rejected applications and errors, supports sales of AAA products, and assists with other customer-service functions as needed.

The position is based on store hours of Monday through Friday, 8 a.m. to 6 p.m., and Saturday, 8 a.m. to 5 p.m., with a 37.5-hour work week and no Sundays. Starting base pay is $20.97 to $26.83 per hour, adjusted based on experience, location, and other job-related factors. The role is also eligible for incentive pay averaging $162 to $580 per month.

Requirements

• Required sales and customer service experience, ideally in a lead role, with a focus on accuracy and results.
• Effective written and oral communication skills.
• Computer proficiency, including the ability to navigate multiple websites and programs and multitask in a fast-paced retail environment.
• Notary Public designation, or ability to obtain and maintain one within six months of employment.
• Ability to successfully complete all required Title Service Agent training workshops.
• High school diploma or equivalent.
• Satisfactory pre-employment and post-employment screening results, including criminal, drug, and applicable state or vendor-specific screenings; ability to obtain any necessary membership or other license required for the role.

Nice To Haves

• Previous working knowledge of a Motor Vehicle Title system and/or prior tag and title work experience.

Responsibilities

• Process driver’s license and vehicle registration applications.
• Answer inquiries and provide guidance on state-specific regulations for driver’s license, vehicle titling, and registration applications.
• Lead and mentor title clerks and oversee accurate completion of the title process.
• Assemble and prepare applications for submission to the state and/or Tag & Title Administration, meeting submission schedules.
• Manage, document, and research rejected applications and submission errors, and resolve discrepancies promptly.
• Upsell and cross-sell AAA products, including memberships, credit cards, and insurance referrals.
• Answer incoming overflow Roadside Assistance calls during peak periods, ensuring timely and efficient service.
• Provide backup assistance with cashiering and IDEMIA services, if applicable.

Benefits

• Medical, dental, and vision plan options.
• Up to two weeks of paid parental leave.
• 401(k) plan with company match up to 7%.
• More than two weeks of paid time off within the first year; full-time retail associates may accrue up to three weeks during their first year.
• Paid company holidays.
• Company-provided volunteer opportunities and one volunteer day per year.
• Free AAA Membership.
• Continual learning reimbursement up to $5,250 per year.
• Incentive pay averaging $162 to $580 per month.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED