Targeted Case Manager

CAYA Collaborative Care•Bowling Green, KY

1d•Onsite

About The Position

The Targeted Case Manager (TCM) provides case management services to individuals in assigned programs serving people with severe mental illness (SMI), substance use disorders (SUD), and/or serious emotional disturbance (SED). The position involves acquiring resources, linking participants to services, coordinating care for physical and mental health needs, and monitoring participants’ changing needs. Services are provided in the clinic and throughout the community, including homes, schools, courts, and DCBS settings. The TCM works with Lifeskills staff and external providers to support participants’ recovery and access to community resources and meaningful community roles. The position requires maintaining regular participant contact, timely service documentation, participation in supervision, and transporting individuals in a personal vehicle. Performance is evaluated based on client outcomes, documentation compliance, and alignment with organizational goals. Employees are expected to uphold the organization’s core values of integrity, teamwork, trust and respect, care and compassion, and ownership and accountability.

Requirements

Bachelor of Arts or Science degree in a behavioral science field, including fields such as Psychology, Sociology, Social Work, Family Studies, Human Services, Counseling, Nursing, Behavioral Analysis, Public Health, Special Education, Gerontology, Recreational Therapy, Education, Occupational Therapy, Physical Therapy, Speech-Language Pathology, Rehabilitation Counseling, or Faith-Based Education.
One year of post-graduate experience working with individuals with mental health conditions, substance use disorders (SUD), or serious emotional disabilities (SED); a master’s degree in one of the listed behavioral science disciplines may substitute for this experience in accordance with state regulations.
Reliable transportation, a driver’s license, and auto insurance, as the position requires transporting clients.
Strong written and verbal skills.
Ability to maintain confidentiality and comply with regulatory and ethical standards.
Ability to sit for extended periods for meetings, documentation, and clinic services.
Ability to stand, walk, bend, and move within clinic and community settings.
Ability to travel across regional sites when needed.

Responsibilities

Assess client and family strengths and needs.
Link clients and/or families to appropriate community resources.
Assist clients and families with advocacy efforts involving other community services.
Maintain appropriate contact with clients and/or families, including at least four contacts per month, two of which must be face-to-face.
Collaborate with Lifeskills staff and external providers to assist clients in recovery from mental illness and/or substance use.
Assure client choice and access to community resources.
Provide services in the clinic and community, including homes, schools, courts, and DCBS settings.
Assist individuals in engaging in activities that provide opportunities to develop meaningful roles in their communities, such as volunteer, employee, member, customer, or patron roles.
Use a personal vehicle to transport individuals to and from community settings of their choice, while maintaining a current license and vehicle insurance.
Conduct oneself morally and ethically and serve as a positive role model.
Provide billable targeted case management services to 23–25 clients per month, or as appropriate to the program.
Fill in for other staff from time to time during their absence, as assigned by a supervisor.
Attend individual and group supervision as scheduled.
Complete timely documentation of services provided.
Perform other duties as assigned or required.