Tanger Ambassador- Savannah

Tanger Inc.•Savannah, GA

About The Position

Tanger is seeking a Tanger Ambassador to represent its brand and connect with shoppers through shopping center events and marketing partnership programs. The role educates and incentivizes shoppers on Tanger benefits to build brand loyalty while supporting center marketing and operational initiatives. It involves working independently and collaboratively in a flexible, Teams-driven workplace, with both on-site and off-site activities. The Ambassador provides welcoming, knowledgeable customer service; promotes TangerClub, the Tanger Mobile App, sales, events, and loyalty benefits; supports marketing events and retailer partnerships; and assists center management with administrative and operational tasks. The role also includes keeping current on center information and marketing initiatives, recording customer feedback, documenting promotional events, and helping maintain selected center systems and materials. The position requires a polished, professional presence, strong communication and customer-service skills, proficiency with mobile technology, and the ability to work outdoors and flexibly, including nights, weekends, and holidays. A high school diploma or related work experience and 1–2 years of customer service experience are required. Administrative experience and Spanish fluency are preferred.

Requirements

High school diploma or work-related experience.
1–2 years of customer service experience.
Outstanding verbal and written communication skills and fluency in English.
Proficiency using and navigating current and emerging technology and applications, including mobile phones, iPads, and tablets.
Ability to work outdoors promoting marketing initiatives.
Ability to work a flexible schedule to accommodate business needs, including nights, weekends, and holidays.
Ability to provide excellent customer service, listen carefully, anticipate customer needs, and communicate effectively using positive language.
Ability to interact professionally and patiently and build relationships with shoppers, vendors, and retailers.
Ability to stay current on Tanger marketing initiatives.
Adherence to Tanger’s values of Integrity, Inclusion, and Innovation.

Nice To Haves

One year of administrative experience.
Ability to read, write, and speak Spanish.

Responsibilities

Maintain a polished, professional appearance consistent with Tanger’s brand image.
Attend virtual or in-person sessions, webinars, and meetings to develop brand ambassador knowledge and skills.
Engage and proactively assist guests throughout the center, promote consumer awareness, represent the brand consistently, and create a welcoming atmosphere.
Maintain expert knowledge of center stores, amenities, programs, promotional offers, and events to answer questions and provide customer service.
Prepare and distribute samples, coupons, product information, and other marketing materials.
Collect and record customer feedback and information for internal use and client relations.
Use mobile technology to explain TangerClub benefits, savings, sales, contests, events, and loyalty perks; help customers sign up for TangerClub and use the mobile app.
Represent Tanger at on-site and off-site marketing events, including local and regional initiatives, conferences, and trade shows.
Assist with event setup, organization, and breakdown.
Document and recap promotional events using photos, video, audio, or other means.
Support retailer partnerships and respond appropriately to retailer requests.
Assist the center management team as needed.
Report center issues or concerns to center management promptly and accurately in accordance with policy and procedure.
Provide general administrative and clerical support, including office upkeep and organization.
Assist with receiving shipments, routing incoming mail, and preparing outgoing mail and overnight packages.
As needed, help maintain and update emergency notification systems, HVAC and roof logs, center collateral and signage, the center website, vendor check-in, and social media channels.
Assist with training new Brand Ambassadors as needed.
Perform additional duties and participate in special projects as assigned.