Tanger Ambassador- Savannah

Tanger Management•Savannah, GA

About The Position

Tanger is seeking a Tanger Ambassador to represent the brand and connect with shoppers through shopping center events and marketing partnership programs. The role educates and incentivizes shoppers about Tanger benefits to drive brand loyalty while supporting center marketing and operational initiatives. It offers independent and collaborative work in a flexible, Teams-driven workplace. The Ambassador engages and assists guests, provides knowledgeable customer service, promotes TangerClub and the Tanger Mobile App, distributes promotional materials, gathers customer feedback, and participates in on-site and off-site marketing events. The role also supports event setup and documentation, retailer partnerships, center operations, administrative tasks, and training new Brand Ambassadors as needed. The schedule must accommodate business needs, including nights, weekends, and holidays, and work may take place outdoors. A high school diploma or work-related experience and 1–2 years of customer service experience are required. One year of administrative experience and Spanish bilingual ability are preferred. A background check will be conducted.

Requirements

High school diploma or work-related experience.
1–2 years of customer service experience.
Outstanding verbal and written communication skills and fluency in English.
Proficiency using and navigating current and emerging technology and applications, including mobile phones, iPads, and tablets.
Ability to work outdoors promoting marketing initiatives.
Ability to work a flexible schedule to accommodate business needs, including nights, weekends, and holidays.
Ability to communicate effectively, listen carefully, and interact professionally and patiently with customers.
Ability to provide excellent customer service, anticipate needs, and build relationships with shoppers, vendors, and retailers.
Ability to remain up to date on Tanger marketing initiatives.
Adherence to Tanger’s values of integrity, inclusion, and innovation.
A background check will be conducted.

Nice To Haves

One year of administrative experience.
Bilingual ability to read, write, and speak Spanish.

Responsibilities

Maintain a polished, professional appearance aligned with the Tanger brand.
Attend virtual or in-person sessions, webinars, and meetings to enhance brand ambassador knowledge and skills.
Engage with and proactively assist guests, promote consumer awareness, provide a consistent brand voice, and create a welcoming atmosphere.
Maintain expert knowledge of center stores, amenities, programs, offers, and events to answer questions and provide customer service.
Prepare and distribute samples, coupons, product information, and other promotional materials.
Collect and record customer feedback and information for internal use and client relations.
Use mobile technology to explain TangerClub benefits, savings, sales, contests, events, and loyalty perks through the Tanger Mobile App.
Help customers enroll in TangerClub and use the Mobile App.
Participate in on-site and off-site marketing events, including conferences and trade shows, to promote local and regional initiatives.
Assist with event setup, organization, breakdown, and documentation using photos, video, audio, or other media.
Build retailer partnerships and respond appropriately to retailer requests.
Assist the center management team as needed.
Report center issues or concerns promptly and accurately in accordance with Tanger policies and procedures.
Provide administrative and clerical support, including office upkeep and organization.
Assist with receiving shipments, routing incoming mail, and preparing outgoing mail and overnight packages.
As needed, maintain and update emergency notification systems, HVAC and roof logs, center collateral and signage, the center website, vendor check-in, and social media channels.
Assist with training new Brand Ambassadors as needed.
Perform additional duties and participate in special projects as assigned.