Talent Program Design & Facilitation

University of California, San Francisco•San Francisco, CA

11d

About The Position

The Talent Program Design & Facilitation role creates engaging, practical, and scalable learning experiences that help UCSF employees and people leaders use talent practices effectively across the employee lifecycle. The role translates talent strategies, processes, and expectations into accessible learning experiences across performance management, goal setting, engagement and action planning, individual development planning, career development, coaching, onboarding and executive onboarding, feedback, crucial conversations, and other interpersonal skills programs. Combining learning experience design, digital and visual design, facilitation, and practical AI fluency, the role develops virtual learning experiences, presentations, eLearning, facilitator resources, job aids, and other learning materials. It partners with talent subject matter experts and stakeholders to turn complex content into useful experiences employees and managers can apply immediately. The role also develops AI-enabled scenario-based learning, Career Pathway solutions, and practice-based learning for emotional intelligence, feedback, and conflict de-escalation. The position applies advanced instructional design, multimedia, and learning technology expertise to complex online and blended learning. It analyzes learning and performance needs, determines appropriate strategies and technologies, aligns objectives with activities and assessments, and uses learning platforms and tools to support delivery and evaluate learning data. It delivers enterprise-wide programs to thousands of learners throughout the year and continuously improves learning experiences based on feedback, participation data, and evolving needs. The Office of Organizational Effectiveness strengthens organizational capability across UCSF by helping leaders, teams, and the enterprise perform at their best. It integrates leadership development, talent systems, organizational optimization, and innovation to create practical solutions that improve how work gets done and enable people to grow, lead, and deliver on the UCSF mission.

Requirements

Bachelor's degree in a related area and/or equivalent experience or training.
At least 10 years of related experience.
Experience as an instructor, teacher, or facilitator for varied audiences.
Ability to create AI-enabled scenario-based learning sessions and experiences.
Expertise and experience delivering scalable enterprise solutions.
Expertise and experience creating and delivering sensitive subject matter training, such as conflict resolution, empathy, emotional intelligence, psychological safety, and de-escalation.
Advanced ability to architect career pathway training in partnership with workforce development.
Advanced ability to conduct analysis and develop recommendations, with organizational and problem-solving skills.
Advanced analytical, verbal, written, interpersonal communication, collaboration, and negotiation skills.
Advanced knowledge of instructional design principles and learning strategies, including needs analysis, backwards design, learning outcomes, assessment design, and instructional approaches such as lecture, discussion, activities, and projects.
Advanced knowledge of technical tools and platforms for engaging, media-rich online learning content and of trends in educational technology and learning.
Advanced knowledge and skills with relevant business software systems and content creation tools.
Advanced knowledge of applying adult learning theories and education methodologies creatively.
Advanced knowledge of e-learning strategies, including courses, processes, and technologies.
Expert-level skills in planning, resourcing, and monitoring effective design life cycles for training and other learning and performance solutions.
Thorough knowledge of conducting job and task analyses for instructional design of technical or specialized training.

Nice To Haves

Knowledge of accessibility practices for digital learning and presentations.
Advanced knowledge of organizational policies and procedures, including policies that affect online course development.
Advanced understanding of business strategies and market priorities related to online learning and organizational goals.
Relevant learning, design, facilitation, or digital learning certifications.

Responsibilities

Design and develop an annual portfolio of learning experiences supporting talent and organizational priorities, including performance management, goal setting, engagement and action planning, development planning, career development, coaching, onboarding, feedback, crucial conversations, and interpersonal and leadership capabilities.
Translate complex talent practices, organizational priorities, and performance needs into practical learning experiences employees and people leaders can apply at work.
Architect and implement AI-enabled, scenario-based learning solutions, including immersive role-play, adaptive practice, and scalable skill development.
Design and operationalize Career Pathway learning solutions aligned with competencies, role progression, and workforce priorities.
Develop practice-based learning solutions for emotional intelligence, feedback, and conflict de-escalation.
Partner with subject matter experts and stakeholders to analyze needs and develop learning objectives, content, activities, practice opportunities, assessments, and resources.
Design and develop complex online and blended learning experiences using instructional design, learning technology, and multimedia expertise.
Map objectives and outcomes to learning activities and assessments; use learning management systems, multimedia applications, assessment tools, and other technologies to support delivery, interaction, and data analysis.
Evaluate learning requirements and select instructional strategies, technologies, and delivery approaches for complex or emerging needs that may span multiple courses or programs.
Collaborate with instructional designers, talent and technology professionals, faculty, subject matter experts, and internal and external partners; provide design guidance and communicate with diplomacy and sound judgment.
Create polished presentations, digital learning resources, job aids, templates, facilitator materials, and other learning assets.
Apply instructional, visual, multimedia, and digital design principles to make complex information clear, intuitive, accessible, and engaging.
Create consistent learning experiences across virtual, digital, multimedia, and presentation formats, including interactive activities, simulations, video, audio, graphics, and animations.
Establish and manage development and production schedules; coordinate content development, multimedia production, stakeholder review, quality assurance, and delivery.
Deliver engaging virtual and instructor-led learning experiences for UCSF employees and people leaders, adapting facilitation to audience and program needs.
Use facilitation techniques that encourage participation, practice, reflection, and practical application; maintain facilitator guides, technology, materials, and supporting resources.
Lead job, task, and learning needs analyses for specialized programs and translate findings into instructional strategies and delivery approaches.
Develop, publish, and maintain complex self-paced eLearning in Cornerstone and related learning platforms.
Optimize digital learning for usability, accessibility, engagement, and workplace application using learner needs, objectives, participation data, and feedback.
Research and evaluate emerging learning technologies and platform capabilities, recommending and implementing solutions for evolving needs.
Analyze learner feedback, participation data, and evolving needs to improve learning quality and effectiveness.
Pilot and evaluate emerging instructional approaches, technologies, and AI-enabled tools, and implement opportunities to simplify, strengthen, and scale learning.