Sales Support & Facilitation Manager
About The Position
The Sales Support & Facilitation Manager is part of the Volvo Trucks North America Sales Team and provides continuous improvement and operational support to markets, regions, districts, and dealers. The role aims to achieve customer satisfaction and make Volvo Trucks easier to do business with by managing the order and delivery process to ensure timely, defect-free delivery of customer vehicles. The position represents the Volvo brand to the dealer network and, in some cases, dealers’ customers. It oversees dealer sales processes and policies, corporate inventory, dealer credits and reimbursements, delivery issues, repurchases, and the Demo Program. The role also coordinates with internal departments and outside suppliers, communicates delays, and develops dealer communications and reporting.
Requirements
- Bachelor’s degree in Business Administration or a related discipline, or equivalent experience.
- At least 3 years of experience within heavy-truck-related companies.
- Professional and respectful approach.
- Thorough knowledge of sales policies and procedures.
- Thorough knowledge of business and accounting principles.
- Thorough knowledge of TDP and mainframe systems.
- Working knowledge of dealer sales operations, the trucking industry, or a related sales environment.
- Working knowledge of sales transactions.
- Project management skills.
- Ability to foster diversity.
Nice To Haves
- 3–5 years of experience within Volvo Group.
Responsibilities
- Represent the Volvo brand to the dealer network and, in some cases, its customers.
- Continuously drive improvements in sales and operations for Delivery Precision.
- Manage dealer terminations, buybacks, and buy/sell agreements related to truck sales.
- Manage credits to the dealer network for Field Transaction forms, Retail Sales Assistance, sales goodwill, and other dealer reimbursements.
- Manage corporate inventory to achieve approved inventory levels, including promotion, invoicing, and delivery to the Volvo Trucks North America dealer network.
- Change order types when requested by dealers.
- Manage the Demo Program.
- Maintain in-depth knowledge of Volvo product offerings, features, and benefits.
- Manage the sales process from order through delivery and provide support, when needed, after trucks enter service.
- Act as sales liaison with the IT department, NRV, Fontaine, and Logistics.
- Manage Sales Policies and Procedures for use by the dealer network.
- Manage delivery issues with NRV, including reimbursement decisions, final payments, and overall responsibility for outside suppliers; communicate delays to the dealer network.
- Manage the Secondary Freight Sales Policy reimbursement process for the dealer network.
- Initiate and manage Sales Policy processes.
- Manage the corporate repurchase process.
- Develop proactive dealer communications to help dealer sales representatives manage delays and disruptions with customers.
- Perform ad hoc reporting as needed.
- Perform other duties as assigned.
Benefits
- Competitive medical, dental, and vision insurance.
- Generous paid time off.
- Competitive matching retirement savings plans.
- A working environment that prioritizes safety, health, and wellbeing.
- Professional and personal development through Volvo Group University.
- Programs designed to make combining work and personal life easier.
- Bonus eligibility where applicable.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
