Talent Program Design & Facilitation

UCSF•San Francisco, CA

13d•$145,000 - $155,000

About The Position

The Talent Program Design & Facilitation role creates engaging, practical, and scalable learning experiences that help UCSF employees and people leaders use talent practices effectively across the employee lifecycle. It translates talent strategies, processes, and expectations into accessible learning experiences covering performance management, goal setting, engagement and action planning, individual development planning, career development, coaching, onboarding, executive onboarding, feedback, crucial conversations, and other interpersonal skills programs. Combining learning experience design, digital and visual design, facilitation, and practical AI fluency, the role develops virtual learning experiences, presentations, eLearning, facilitator resources, job aids, and other learning materials. It partners with talent subject matter experts to make complex content useful and actionable for employees and managers. The position also designs and facilitates enterprise-wide learning, develops AI-enabled scenario-based practice, supports career pathway learning, and evaluates learning outcomes and emerging technologies. The position is part of the Office of Organizational Effectiveness, which strengthens organizational capability across UCSF through leadership development, talent systems, organizational optimization, and innovation. The role collaborates with instructional designers, talent and technology professionals, faculty, subject matter experts, and other internal and external partners, and provides design guidance across stakeholder groups.

Requirements

Bachelor's degree in a related area and/or equivalent experience or training.
At least 10 years of related experience.
Experience as an instructor, teacher, or facilitator for varied audiences.
Ability to create AI-enabled, scenario-based learning sessions and experiences.
Expertise and experience delivering scalable enterprise solutions.
Expertise and experience creating and delivering sensitive-subject training, such as conflict resolution, empathy, emotional intelligence, psychological safety, and de-escalation.
Advanced ability to architect career pathway training in partnership with workforce development.
Advanced analytical, organizational, and problem-solving skills, including conducting analyses and developing recommendations.
Advanced verbal, written, and interpersonal communication, collaboration, and negotiation skills.
Advanced knowledge of instructional design and learning strategies, including needs analysis, backward design, learning outcomes, assessment design, and instructional approaches such as lectures, discussions, activities, and projects.
Advanced knowledge of technical tools and platforms for engaging, media-rich online learning, and of educational technology and learning trends.
Advanced knowledge and skills with relevant business software systems and content creation tools.
Advanced knowledge of applying adult learning theories and education methodologies creatively.
Advanced knowledge of e-learning strategies, including courses and their processes and technologies.
Expert-level planning, resourcing, and monitoring skills for effective design life cycles of training and other learning and performance solutions.
Thorough knowledge of conducting job and task analyses for instructional design of technical or specialized training.

Nice To Haves

Knowledge of accessibility practices for digital learning and presentations.
Advanced knowledge of organizational policies and procedures, including policies affecting online course development.
Advanced understanding of business strategies and market priorities related to online learning and organizational goals.
Relevant learning, design, facilitation, or digital learning certifications.

Responsibilities

Design and develop an annual portfolio of learning experiences supporting talent and organizational priorities, including performance management, goal setting, employee engagement, development planning, career development, coaching, onboarding, feedback, crucial conversations, and leadership capabilities.
Translate complex talent practices, organizational priorities, and performance needs into practical learning experiences employees and people leaders can apply in the workplace.
Architect and implement AI-enabled, scenario-based learning, including immersive role-play, adaptive practice, and scalable skill development.
Design and operationalize Career Pathway learning solutions aligned with competencies, role progression, and workforce priorities.
Develop practice-based learning on emotional intelligence, feedback, and conflict de-escalation.
Partner with subject matter experts and stakeholders to analyze learning needs and create objectives, content, activities, practice opportunities, assessments, and supporting resources.
Design complex online and blended learning using instructional design, learning technology, multimedia, learning management systems, and assessment tools; map objectives to activities and assessments and support collection and analysis of learning and performance data.
Evaluate learning requirements and select suitable instructional strategies, technologies, and delivery approaches for complex or emerging needs across courses and programs.
Collaborate with instructional designers, talent and technology professionals, faculty, subject matter experts, and partners; provide design recommendations and guidance with diplomacy and professionalism.
Create presentations, digital learning resources, job aids, templates, facilitator materials, and other learning assets.
Apply instructional, visual, multimedia, and digital design principles to create clear, accessible, engaging, and cohesive learning experiences for diverse audiences.
Use critical media theory and hands-on production to develop multimedia and interactive content, including activities, simulations, video, audio, graphics, and animations.
Manage development and production schedules, coordinating content development, multimedia production, stakeholder review, quality assurance, and delivery.
Facilitate virtual and instructor-led learning for UCSF employees and people leaders, adapting methods to audience and program needs and encouraging participation, practice, reflection, and application.
Develop and maintain facilitator guides, learning materials, technology, and supporting resources for consistent, accessible program delivery.
Lead job, task, and learning needs analyses for specialized programs and translate findings into instructional strategies and delivery approaches.
Design, develop, publish, and maintain complex self-paced eLearning in Cornerstone and related learning platforms.
Use learner needs, objectives, participation data, and feedback to improve digital learning usability, accessibility, engagement, and workplace application.
Research and evaluate emerging learning technologies and AI-enabled tools; recommend and implement solutions for evolving needs.
Analyze feedback, participation data, and evolving needs to improve learning effectiveness; pilot instructional approaches and identify ways to simplify, strengthen, and scale learning.