Talent Pool - Upcoming Opportunities (Southfield, MI)

FreedomCare•Southfield, MI

2d•$20 - $23•Hybrid

About The Position

FreedomCare Michigan is building a talent pool of strong customer service professionals for upcoming opportunities. The roles include HomeCare Sales Specialist I, Intake Specialist I, Onboarding Specialist I, and Care Support Specialist I. These positions are hybrid, requiring employees to commute to the FreedomCare Michigan office three days per week. This is a Pipeline Talent Pool requisition, and candidates will be contacted once job opportunities become available.

Requirements

Excellent customer service skills, including handling difficult situations, empathy, and problem-solving.
Ability to manage a high-volume inbound and outbound queue.
Passion for providing a high level of customer service, including empathy, active listening, and patience.
Excellent verbal and written communication skills, with the ability to provide empathy and compassion.
Good listening skills, emotional intelligence, and ability to work well in a team.
Ability to solve problems and stay calm under pressure.
Ability to resolve issues over the telephone with eager customers, defusing and de-escalating frustrated callers.
Strong time management skills and ability to prioritize tasks.
Ability to meet and exceed expectations.
Computer proficiency, strong typing skills, and ability to leverage technology.
Ability to resolve customer issues efficiently while notetaking/multitasking.
Ability to manage multiple responsibilities and priorities simultaneously.

Responsibilities

Connect and engage with people to start a relationship with those interested in home care support.
Educate and assist Patients and Caregivers on the application and enrollment process of supported programs, aiming to complete eligibility and onboarding.
Guide patients and caregivers through the onboarding process, conducting virtual or in-person orientations.
Guide patients and caregivers through their home care journey, ensuring patients receive necessary care and feel heard and cared for.