Talent Pool - Upcoming Opportunities (Southfield, MI)

FreedomCare•Southfield, MI

1d•Hybrid

About The Position

FreedomCare Michigan is building a talent pool of strong customer service professionals for upcoming opportunities. The roles include HomeCare Sales Specialist I, Intake Specialist I, Onboarding Specialist I, and Care Support Specialist I. These positions are hybrid and require commuting to the Southfield, MI office three days a week. This is a Pipeline Talent Pool requisition, and candidates will be contacted as new job opportunities become available.

Requirements

Excellent customer service skills, including the ability to handle difficult situations, empathize with customers, and solve problems.
Excellent verbal and written communication skills.
Good listening skills, emotional intelligence, and ability to work well in a team.
Ability to solve problems and stay calm under pressure.
Strong time management skills and ability to prioritize tasks.
Ability to meet and exceed expectations.
Computer proficiency required.
Strong typing skills.
Ability to leverage technology.
Ability to manage multiple responsibilities at once and manage multiple priorities.
Must be able to commute to the FreedomCare Michigan office 3 days per week.

Nice To Haves

Passion for providing a high level of customer service.
Ability to show empathy, active listening, and patience.

Responsibilities

Connect and engage with people interested in home care support for themselves or a loved one (HomeCare Sales Specialist I).
Educate and assist Patients and Caregivers on the application and enrollment process of supported programs, aiming to complete eligibility and onboarding (Intake Specialist I).
Guide patients and caregivers through the onboarding process of joining FreedomCare, including conducting virtual or in-person orientations (Onboarding Specialist I).
Guide patients and caregivers through their home care journey, ensuring patients receive necessary care and feel heard and cared for (Care Support Specialist I).
Manage a high-volume inbound and outbound queue.
Resolve issues over the telephone with customers, defusing and de-escalating frustrated callers.
Take notes and multitask while resolving customer issues efficiently.