Talent Pool - Upcoming Opportunities (Ohio)

FreedomCare•Cleveland, OH

1d•Hybrid

About The Position

FreedomCare Ohio is building a talent pool of strong customer service professionals for upcoming opportunities. The roles include HomeCare Sales Specialist I, Intake Specialist I, Onboarding Specialist I, and Care Support Specialist I. These hybrid positions require employees to commute to the FreedomCare Ohio office 3 days per week. This is a Pipeline Talent Pool requisition, and candidates will be contacted as new job opportunities become available.

Requirements

Excellent customer service skills, including handling difficult situations, empathy, and problem-solving.
Passion for providing a high level of customer service, including empathy, active listening, and patience.
Excellent verbal and written communication skills, with the ability to provide empathy and compassion.
Good listening skills, emotional intelligence, and ability to work well in a team.
Ability to solve problems and stay calm under pressure.
Strong time management skills and ability to prioritize tasks.
Computer proficiency, strong typing skills, and ability to leverage technology.
Ability to manage multiple responsibilities and priorities simultaneously.
Must be able to meet and exceed expectations.

Responsibilities

Connect and engage with people interested in home care support for themselves or a loved one (HomeCare Sales Specialist I).
Educate and assist Patients and Caregivers on the application and enrollment process of supported programs, aiming to complete eligibility and onboarding (Intake Specialist I).
Guide patients and caregivers through the onboarding process, conducting virtual or in-person orientations (Onboarding Specialist I).
Guide patients and caregivers through their home care journey, ensuring patients receive necessary care and feel heard and cared for (Care Support Specialist I).
Manage a high-volume inbound and outbound queue.
Resolve issues over the telephone with customers, defusing and de-escalating frustrated callers.
Take notes and multitask while resolving customer issues efficiently.