Talent & Learning Operations Specialist

HP•Houston, TX

1d•Onsite

About The Position

The Operations Delivery Specialist role is responsible for partnering with portfolio owners to ensure the planning and flawless delivery of learning experiences and programs to employees. The role also involves working on a variety of Operations projects in support of deploying new processes, managing vendors, finances, implementing talent development programs, and participating in Talent and Development system implementations. The role applies developed subject matter knowledge to contribute to optimization of training tasks and recommend resolutions for moderately complex matters. The role collaborates with multiple stakeholders to deliver the priority T&L development strategies and programs.

Requirements

Four-year or Graduate Degree in Human Resources, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
Typically has 4+years of relevant work experience, preferably in training event management, logistics planning and managing multiple complex stakeholder client relationships.
Strong knowledge of the people organization, key stakeholders and priorities.
Deep understanding of the various business units and locations in the AMS
Influencing skills to build highly collaborative working relationships with key stakeholders
Event management and planning skills
Experience using agile work processes
Managing ambiguity and ability to improvise and innovate as new situations emerge.
Problem solving and aligning others on agreed solutions
People Data Analysis
Advanced Microsoft SharePoint, and MS365 skills
Project Management
Cross-Org Skills
Effective Communication
Results Orientation
Learning Agility
Digital Fluency and aptitude to learn AI tools
Customer Centricity

Responsibilities

Ensures flawless delivery of learning programs and development events across all T&L portfolios, including management, executive, technical, employee business and professional skills.
Delivers moderately complex operational support to key T&L stakeholders by liaising with key program managers regarding training programs, schedules, resources required and learning event delivery.
Partners with program managers and portfolio owners to define appropriate delivery mechanisms to ensure consistency and effectiveness of training programs and new learning initiatives.
Partners with Program owners to implement evaluation practices to ensure tracking of performance against delivery, quality and employee experience metrics.
Contributes to resolution of client escalations with HR functions and partners.
Recommends solutions to problems and challenges of moderately complexity and coordinates the implementation of the course of action approved by the experienced personnel of the learning and development team.
Applies developed subject matter knowledge to implement process improvements to the training processes and activities to optimize the customer experience globally.
Participates in and may lead virtual teams to achieve various training program objectives and incorporate collective input.
Maintains effective communication, education, and training strategies and partnerships with key stakeholders.
Plays a supporting role in operational process management; including vendor management, finances, records management and business continuity.
Learns and develops AI skills and expertise to include AI in Operations workflows

Benefits

Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies, including: 4-12 weeks fully paid parental leave based on tenure
11 paid holidays
Additional flexible paid vacation and sick leave