Talent Development Specialist

Equus•Anaheim, CA

About The Position

The Talent Development Specialist counsels and assists program customers with job search strategies, career advisement, training issues, employment barriers, and professional goal setting and planning. The role identifies outside resources and services as needed, monitors customer participation, provides motivational support during job searches, and helps identify and arrange appropriate training. It facilitates job readiness and job search workshops and supports customers in re-engaging after training and finding employment. The specialist applies case management guidelines, documents customer progress and success stories, and reviews resumes and other documentation for eligibility processing. The position also maintains accurate records and correspondence, develops and maintains career advisement policies and procedures, and assists in training team members. Working under the direction of the Career Advisor Coordinator, the specialist supports daily operations and special projects, prepares and edits documents, maintains filing systems, and performs other duties assigned by the Program Director. The role may require first-shift work, overtime, and travel when necessary.

Requirements

Bachelor of Arts or Bachelor of Science in psychology, marketing, business, human resources, or a related field, with more than two years of relevant work experience.
Experience working with career counseling consumers in a high-volume environment, particularly in human services or workforce development, or an equivalent combination.
Strong communication and organizational skills.
Computer and publishing skills, with the ability to communicate clearly and concisely.
Ability to relate well to individuals and motivate them; experience presenting workshops and working with people facing one or more barriers to employment.
Referral network with community human service agencies and ability to provide intervention services as needed.
Knowledge of job search strategies, resources, and action plans.
Ability to follow instructions, adapt, work flexibly, and learn quickly.
Creativity, ability to meet deadlines, ability to work under pressure, goal orientation, and ability to work within a team.
Demonstrated customer service skills and computer skills, including experience with word processing and spreadsheet software.
Familiarity with communities served and knowledge of local needs and resources.
Availability to work first shift and overtime if required, and to travel when necessary.

Nice To Haves

Bilingual Spanish preferred.

Responsibilities

Counsel customers on job search strategies, career planning, training issues, employment barriers, and professional goals.
Identify outside resources, programs, and services for customers when needed.
Advise, monitor, and track customer participation to help customers make effective use of program opportunities.
Manage day-to-day customer relationships, promptly address concerns with action plans, and document findings in clear, timely case notes.
Maintain knowledge of occupations and career paths to support customer assessment, placement, and service recommendations.
Provide motivational support to customers during the job search process.
Identify training needs and ensure appropriate training.
Facilitate job readiness and job search workshops.
Re-engage customers after training and help customers find employment.
Apply case management model guidelines and standards to support participant needs.
Document customer success stories internally and externally.
Analyze and critique resumes and required documentation for customer eligibility processing.
Maintain accurate and complete program records and correspondence according to required standards.
Create and maintain career advisement policies and procedures and assist in training team members on those guidelines.
Work under the Career Advisor Coordinator to complete tasks, sustain daily operations, and support special projects and team members.
Produce word processing documents, including charts and tables, and proofread and edit correspondence, memoranda, proposals, reports, and other documents.
Maintain filing systems and perform other relevant duties assigned by the Program Director.