Alterations & Tailor Shop - Tailor - The Mall at Green Hills

Nordstrom•Nashville, TN

1d•Onsite

About The Position

The Tailor/Fitter provides customers with high-quality service through skilled garment fitting and alterations. The role involves measuring customers, fitting garments, marking alteration areas, completing fittings and sewing alterations on time according to Nordstrom guidelines and service standards, and meeting productivity goals. The Tailor uses store technology to organize customer alteration needs, collaborates with the Alterations and Store teams, and educates customers and employees about fit, style, construction, and trends. The position requires safe use of sewing, pressing, and standard alterations equipment, as well as flexibility to work a schedule based on business needs.

Requirements

Clear, professional communication with coworkers and customers.
Ability to stay organized and prioritize multiple tasks and customer requests in a fast-paced environment.
Willingness to learn and safely operate sewing and pressing machinery and standard alterations equipment.
Ability to embrace a flexible working schedule based on business needs.

Nice To Haves

Previous fitting, tailoring, and sewing experience; a minimum of 2–3 years is preferred.

Responsibilities

Measure customers for size, fit garments on customers, and mark areas requiring alterations.
Complete customer fittings on time and perform sewing alterations according to Nordstrom guidelines and service standards.
Meet department and individual productivity goals while following proper processes and procedures.
Use store technology to manage and organize customer alteration needs.
Deliver customer expectations through teamwork and collaboration within the Alterations and Store teams.
Educate customers and employees about proper fit, style, construction, and trends in a professional and friendly manner.
Safely operate sewing and pressing machinery and standard alterations equipment.