Tag & Title Clerk
About The Position
AAA Club Alliance is actively hiring for an experienced full-time Tag and Title Clerk! This role is in a dynamic retail environment where every interaction counts. The position offers a base compensation of $18.82 to $24.07 hourly, with potential for incentive pay of $162.00 - $580.00 per month. The work week is 37.5 hours, with store hours from Monday to Friday, 9 AM to 5:30 PM, and Saturday, 9 AM to 1 PM. No Sundays are required. Full-time associates accrue up to three weeks of paid time off during their first year. The location is 8300 Old Courthouse Road Ste. 110 Vienna, VA 22182.
Requirements
- Required previous sales and customer service experience, with an ability to drive results and exceed expectations.
- Showcase effective written and oral communication skills, essential for engaging customers and articulating the value of AAA memberships.
- Navigate multiple websites and programs with ease, demonstrating proficiency in computer skills essential for multitasking in a fast-paced retail environment.
- Ability to successfully complete all required training workshops provided for Title Service Agents.
- High school diploma or equivalent required
- Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings.
- This may include the ability to obtain necessary Membership license (or others) as required to perform the essential functions of the position.
Nice To Haves
- Previous working knowledge of Motor Vehicle Title system and/or prior experience in tag and title work is preferred.
- Notary Public designation or the ability to successfully obtain and maintain a Notary Public designation with six (6) months of employment.
Responsibilities
- Process driver’s license and vehicle registration applications
- Answer and provide guidance to inquiries pertaining to state specific regulations on driver license and/or vehicle titling and registration applications.
- Consistently up-sell and cross-sell AAA products such as new memberships, credit cards, and insurance referrals.
- Answer incoming overflow calls for Roadside Assistance during peak call volumes, ensuring timely and efficient service delivery.
- Serve as backup by assisting in the functions of Cashiering and IDEMIA services if applicable.
Benefits
- 401k plan with company match up to 7%
- PTO accrued each pay period
- Paid company holidays
- Company provided volunteer opportunities
- Free AAA Membership
- Continual learning reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
