Volkswagen/Volvo Tag and Title Clerk

Ourisman Volkswagen of Bethesda•Bethesda, MD

6d•Onsite

About The Position

As a Volkswagen/Volvo Tag and Title Clerk, you'll keep vehicle title and registration paperwork accurate, complete, and moving on schedule so sales and service can operate smoothly. Key responsibilities include preparing and submitting title transfers, registrations, and lien releases; verifying sales/finance and compliance documents; coordinating with the sales team, finance, and state agencies; answering customer questions on title/registration status; maintaining audit-ready records; and spotting and correcting documentation errors or discrepancies.

Requirements

Prior Tag and Title Clerk experience (or similar administrative experience) preferred
Strong attention to detail, organization, and ability to juggle multiple deadlines
Working knowledge of title/registration processes and applicable state/local rules
Clear written/verbal communication with customers and agencies
Microsoft Office proficiency
Dealership management software experience a plus
Analytical, solution-focused approach to compliance documentation

Responsibilities

Prepare and submit title transfers, registrations, and lien releases.
Verify sales/finance and compliance documents.
Coordinate with the sales team, finance, and state agencies.
Answer customer questions on title/registration status.
Maintain audit-ready records.
Spot and correct documentation errors or discrepancies.
Review the queue of incoming deals and documents.
Prioritize items that need same-day follow-up.
Track statuses.
Respond to questions from customers and partners.
Ensure files are easy to locate when someone needs an update.
Confirm what was submitted, what's pending, and what needs attention first thing tomorrow.