Tag and Title Clerk
About The Position
AAA Club Alliance is hiring an experienced, full-time Tag and Title Clerk for a retail location in King of Prussia, Pennsylvania. The role processes driver’s license and vehicle registration applications and helps customers understand state-specific requirements for driver licensing, vehicle titling, and registration. Clerks also promote AAA products, assist with overflow Roadside Assistance calls during peak periods, and provide backup support for cashiering and IDEMIA services when applicable. The position offers a 37.5-hour work week. Store hours are Monday through Friday, 8 AM–6 PM, and Saturday, 8 AM–5 PM; the store is closed on Sundays. Starting base compensation is $17.18–$21.97 per hour, adjusted based on experience, geographic location, and other job-related factors. The role is eligible for incentive pay, with an average payout of $162–$580 per month.
Requirements
- Previous sales and customer service experience, with the ability to drive results and exceed expectations.
- Effective written and oral communication skills for engaging customers and explaining the value of AAA memberships.
- Computer proficiency, including the ability to navigate multiple websites and programs and multitask in a fast-paced retail environment.
- Notary Public designation, or the ability to obtain and maintain one within six months of employment.
- Ability to successfully complete all required Title Service Agent training workshops.
- High school diploma or equivalent.
- Satisfactory pre-employment and post-employment screening results, including criminal, drug, and state- and/or vendor-specific screenings; may include the ability to obtain required membership or other licenses.
- For Pennsylvania employees: ability to complete On-Line Messenger (OLM) Certification testing within 90 days of receiving system authorization.
- For Pennsylvania employees: ability to complete the Basic Agent Services Training course within two weeks of hire.
- For Pennsylvania employees: ability to complete the Advanced Agent Services Training course every two years.
Nice To Haves
- Previous working knowledge of a Motor Vehicle Title system and/or prior experience in tag and title work.
Responsibilities
- Process driver’s license and vehicle registration applications.
- Answer inquiries and provide guidance on state-specific regulations for driver licensing, vehicle titling, and registration applications.
- Consistently up-sell and cross-sell AAA products, including memberships, credit cards, and insurance referrals.
- Answer incoming overflow Roadside Assistance calls during peak call volumes to help ensure timely and efficient service.
- Provide backup support for cashiering and IDEMIA services, if applicable.
Benefits
- Medical, dental, and vision plan options.
- Up to two weeks of paid parental leave.
- 401(k) plan with company match up to 7%.
- More than two weeks of paid time off within the first year; full-time retail associates can accrue up to three weeks during their first year.
- Paid company holidays.
- Company-provided volunteer opportunities and one volunteer day per year.
- Free AAA Membership.
- Continual learning reimbursement up to $5,250 per year.
- Eligibility for incentive pay, with an average payout of $162–$580 per month.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
