Tag and Title Clerk

AAA Club Alliance • King of Prussia, PA

6d • Onsite

About The Position

AAA Club Alliance is hiring an experienced, full-time Tag and Title Clerk for its retail location at 197 E. Dekalb Pike, Suite 350, King of Prussia, PA 19406. The role processes driver’s license and vehicle registration applications, answers questions about state-specific licensing and vehicle titling and registration regulations, and supports customers in a fast-paced retail environment. The clerk is also expected to promote AAA products, handle overflow Roadside Assistance calls during peak periods, and provide backup cashiering and IDEMIA services if applicable. Store hours are Monday through Friday, 8 AM–6 PM, and Saturday, 8 AM–5 PM, with a 37.5-hour work week and no Sundays.

Requirements

• Previous sales and customer service experience, with the ability to drive results and exceed expectations.
• Effective written and oral communication skills.
• Computer proficiency, including the ability to navigate multiple websites and programs and multitask in a fast-paced retail environment.
• Notary Public designation, or the ability to obtain and maintain one within six months of employment.
• Ability to successfully complete all required Title Service Agent training workshops.
• High school diploma or equivalent.
• Satisfactory pre-employment and post-employment screening results, including criminal, drug, and state- and/or vendor-specific screenings.
• Ability to obtain necessary membership or other licenses required to perform the essential functions of the position.
• For Pennsylvania employees, ability to complete the specified OLM Certification testing and Basic and Advanced Agent Services Training.

Nice To Haves

• Working knowledge of the Motor Vehicle Title system and/or prior experience in tag and title work.

Responsibilities

• Process driver’s license and vehicle registration applications.
• Answer inquiries and provide guidance about state-specific regulations for driver’s licenses, vehicle titling, and registration applications.
• Consistently up-sell and cross-sell AAA products, including memberships and credit cards, and generate insurance referrals.
• Answer incoming overflow Roadside Assistance calls during peak call volumes to ensure timely and efficient service.
• Provide backup assistance with cashiering and IDEMIA services, if applicable.
• Complete required training workshops for Title Service Agents.
• For Pennsylvania employees, complete OLM Certification testing within 90 days of receiving system authorization, Basic Agent Services Training within two weeks of hire, and Advanced Agent Services Training every two years.

Benefits

• Medical, dental, and vision plan options.
• Up to two weeks of paid parental leave.
• 401(k) plan with company match up to 7%.
• More than two weeks of paid time off within the first year; full-time retail associates can accrue up to three weeks during the first year.
• Paid company holidays.
• Company-provided volunteer opportunities and one volunteer day per year.
• Free AAA Membership.
• Continual learning reimbursement up to $5,250 per year.
• Eligible to earn incentive pay, with an average payout of $162–$580 per month.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED