Table Games Manager $70,000-$115,500/annually

Mille Lacs Corporate Ventures•Onamia, MN

13d•$70,000 - $115,500

About The Position

Responsible for supervising and managing the daily operations of the Table Games Department, with decision-making authority. The role oversees Table Games staff and operations, supports exceptional Guest service, ensures regulatory and departmental compliance, and maintains accurate records and reports. The manager also develops table game promotions and coordinates with other property departments, including Marketing and Revenue Audit. The position reports to the Gaming Director for assigned duties.

Requirements

High school diploma or GED equivalent.
At least five years of Blackjack Table Games experience, including at least three years in a supervisory or management role.
Must have attended certified Dealer Training skills and passed a dealer audition.
Knowledge of programs used in the pit, including player-tracking systems.
Working knowledge of all games dealt in the department.
Basic computer skills and experience using programs such as Microsoft Word and Excel.
Ability to secure a license from the Gaming Regulatory Authority (GRA).
Ability to make gambling-related decisions and handle situations involving varied or conflicting information.
Flexible schedule and willingness to work any hours or shifts required by business needs, including weekends, holidays, and events.
Sufficient hand dexterity to deal cards and handle chips continuously.
Vision abilities including close, distance, color, peripheral vision, depth perception, and ability to adjust focus.
Ability to communicate effectively with customers and team members at all levels.
Mille Lacs Band Member and American Indian preference will be exercised in the hiring process.

Responsibilities

Project a positive image of Grand Casino and the Table Games department.
Provide exceptional Guest service to internal and external Guests.
Directly supervise and assign tasks to Supervisors and/or Dealers.
Review and approve casino complimentary items for Guests.
Adjust the games spread to support labor efficiency and Guest service.
Ensure compliance with applicable State, Federal, and Tribal Gaming laws and regulations, as well as departmental policies and procedures.
Maintain control, discretion, accuracy, and thoroughness of records and reports.
Assist with hiring, transfers, promotions, evaluations, task assignments, and disciplinary actions for Table Games Associates in a fair and equitable manner.
Inform Gaming leadership about relevant facts regarding specific players and major game fluctuations.
Manage Table Games staff and operations, including budgeting, scheduling, training, counseling, discipline, evaluations, and staff development.
Generate operating reports as directed by Gaming executives.
Maintain the ability to perform all job functions and duties within the department.
Develop table game promotions and coordinate them across the property and with departments including Marketing and Revenue Audit.
Perform other duties as assigned by the Gaming Director.
Follow relevant Detailed Gaming Regulations and department SICS.
Adhere to the Anti-Money Laundering program and its regulations, including Title 31, Suspicious Activity Reporting, and Customer Identification requirements.
Maintain the ability to perform supervisor tasks and deal all games within the department.