(Shippensburg) Table Games Dual Rate Supervisor/Dealer

Parx Bensalem•Shippensburg, PA

3d•Onsite

About The Position

This role serves a dual purpose, acting as both a Table Games Supervisor and a Table Games Dealer. As a Supervisor, responsibilities include monitoring currency exchange, bet settlements, and ensuring accuracy in all transactions and paperwork. The Supervisor is responsible for maintaining the integrity of games and assets, supporting dealers, and staying knowledgeable about industry practices. Customer interaction is key, involving greeting guests, conversing with them, and informing them about company events and promotions. The Supervisor must also report disputes, problems, and suspicious activity to management and communicate effectively with superiors. As a Dealer, the role involves providing professional guest service, conducting table transactions accurately, and safeguarding game assets like currency, chips, cards, and dice. Compliance with gaming regulations and internal controls is essential. The Dealer must also maintain open communication with other departments and superiors, foster positive relationships, and stay informed about company events and promotions to answer customer inquiries.

Requirements

Good proficiency in reading, writing, speaking and understanding English.
Ability to pass a math test.
High School Diploma
at least 6 months dealing experience in the last 2 years.

Responsibilities

Monitor the exchange of currency for gaming chips.
Monitor the payment or collection of bets according to company and regulatory rules.
Ensure accuracy and completion of all signatory paperwork and transactions.
Protect and maintain the integrity of assigned games and assets.
Support the dealers in their efforts to maintain game security, asset protection and rule and regulation enforcement.
Maintain an up to date knowledge of industry wide practices and report to management any that may benefit the Company.
Acknowledge, greet and converse with customers who play at or approach assigned games.
Maintain an up to date knowledge of Company events and promotions and respond to customers accordingly.
Advise supervisor of disputes, problems and any suspicious activity.
Effectively communicate with supervisors and obtain required approvals and acknowledgements according to established policies and procedures.
Perform all other duties as assigned.
Issues complimentaries pursuant to company internal controls.
Provide appropriate and professional care and service to guests.
Acknowledge and greet warmly customers who play at or approach assigned games.
Conduct table transactions and provide signatory validations accordingly to Company and regulatory rules.
Ensure the protection and integrity of assigned games, currency, chips, playing cards, dice and other assets in assigned areas.
Comply with gaming regulations, internal controls, policies and business processes.
Practice and foster open, clear, two-way communication with all related departments and superiors.
Interact with department and company employees in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two-way and cross-culture communications.
Answer customer enquiries.