Table Games Director, Mardi Gras Casino
About The Position
Delaware North Gaming is hiring a Table Games Director at Mardi Gras Casino in Cross Lanes, West Virginia. The role provides strategic and operational leadership for all table games operations, with responsibility for delivering a high-quality guest experience while supporting profitability and regulatory compliance. The Director oversees staffing, game performance, budgeting, and internal controls, and partners with casino leadership to achieve operational and financial goals. Mardi Gras Casino and Resort has been operated by Delaware North since 2018. Located 14 miles west of Charleston, West Virginia, the property includes more than 25 table games, a poker room, more than 850 slot machines, live greyhound racing, off-track betting for greyhound and horse racing, several restaurants, and a 150-room hotel.
Requirements
- At least 10 years of casino industry experience.
- At least 5 years of casino management experience.
- Thorough knowledge of table games policies and procedures.
- Basic math and computer skills, including proficiency with Microsoft Office Suite.
- Professional attitude and appearance.
- Ability to work weekends, holidays, and evening hours as business demands.
Responsibilities
- Manage team members, ensure they understand their roles and responsibilities, and allocate staff to table games to maintain game integrity and meet staffing needs.
- Analyze customer play for cheating, scams, and suspicious activity, and maintain awareness of pit operations, including the poker room.
- Maintain knowledge of table game rules and floor layouts, and implement policies and procedures for security, efficiency, and improved guest service.
- Ensure equipment is available and functioning properly, handle guest complaints, and build rapport with casino players to support guest satisfaction.
- Provide daily and monthly table games performance reports, explain unusual activity and fluctuations, and review technologies for opportunities to improve departmental efficiency.
Benefits
- Medical, dental, and vision insurance
- 401(k) with up to 4% company match
- Annual performance bonus based on level and individual, company, and location performance
- Paid vacation days and holidays
- Paid parental bonding leave
- Tuition and/or professional certification reimbursement
- Friends-and-family discounts at many of the company's hotels and resorts
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
