Experienced Table Games Dealer (Full Time)

Hard Rock Hotel & Casino Ottawa•Rockford, IL

5d•Onsite

About The Position

Under the direction of the Floor Supervisor, a Dealer is responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for the delivery of Customer Service standards, while maintaining the integrity of the games.

Requirements

High School Diploma required.
Must be able to deal Blackjack with a high level of proficiency.
Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Commission.
Must successfully pass background check.
Must be twenty-one (21) years of age.
Knowledge of pertinent federal, state, and local laws, codes, and regulations.
Knowledge of Hard Rock operations.
Knowledge of policies and procedures as well as knowledge of and ability to identify various cheating techniques.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
Ability to solve practical problems and deal with a variety of situations.

Nice To Haves

Two years of Casino Dealer experience preferred.

Responsibilities

Performs the functions of a Table Games Dealer on an assigned shift
Responsible for dealing an assigned game in accordance with established policy and procedures
Creates an atmosphere for guests to make Hard Rock their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members to provide superior guest service.
Provides game security and protects Company assets by always facing games and being able to recreate bets/situations when necessary.
Responsible for handling all monies (bankrolls, payoffs, come and prop bets, making change and check handling) accurately in games.
Able to verbalize all aspects of the game including answering questions regarding other games and the property.